Pega QA

Job Summary

We are seeking a Senior QA Analyst with over 7 years of experience in quality assurance, specializing in testing Pega Smart Dispute applications and credit/debit card dispute resolution workflows. The ideal candidate will be responsible for end-to-end test execution, functional validation, and payment network compliance across complex dispute and chargeback lifecycles.

Job Requirements

Job Title: Senior QA Analyst

Location: PCS CA~TORONTO

Years of Experience: 7-10 Years

Responsibilities

• Design, develop, and execute comprehensive test plans, test scenarios, and test scripts for Pega Smart Dispute implementations.


• Validate complex dispute case management workflows, rule evaluations, accounting entries, and card network compliance (Visa, Mastercard, Amex).


• Perform backend and integration testing using REST/SOAP APIs to verify data flow between Pega, core banking systems, and payment processors.


• Identify, document, track, and verify software defects using defect management tools like Jira or HP ALM.


• Collaborate with Pega developers, business analysts, and product owners in an Agile environment to ensure requirement coverage and issue resolution.

Mandatory Skills

• Pega Smart Dispute & Fraud Framework Testing


• Payment Processing & Chargeback Domain Knowledge


• Hands-on experience with RESTful API development and batch file-based interfaces


• Software Test Execution & Defect Management (Jira, ALM, Azure DevOps)


• SQL & Database Validation

Preferred Skills

• Basic familiarity with Git, CI/CD pipelines, and GitHub Copilot for defect investigation


• Familiarity with Test Automation frameworks (Selenium, Tosca, or Pega Scenario Testing)

Qualifications

Must possess a strong understanding of QA methodologies and best practices, with a proven track record in the financial services domain, particularly in dispute resolution processes.

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