Hospitality Aide (PWLDV)

Role Overview

A Hospitality Aide plays a vital role in supporting the daily life and well-being of residents in a senior living or healthcare community. This role focuses on assisting with meal service, housekeeping, and resident engagement in activities, fostering a positive and comfortable environment. By building meaningful relationships and honoring each resident’s individuality, the Hospitality Aide helps create a home where residents feel valued, engaged, and connected.

Casual Hospitality Aide

Key Accountabilities

• Assist with meal service by setting up, serving, and cleaning dining areas while ensuring mealtimes are an enjoyable and social experience for residents.
• Preparing and providing appropriate texture modified meals and dietary requirements
• Supporting mealtime service to residents as required by fostering a warm and inviting dining experience.
• Cleaning and maintaining kitchen equipment daily
• Maintaining environmental public health standards and provincial standards for regulatory bodies
• Participating in community committees and working groups to support community initiatives.
• Maintain cleanliness and organization of dining and common areas. May require assistance in the cleaning of resident rooms.
• Provide non-clinical support to residents, helping with mobility and participation in activities.
• Engage with residents to build positive relationships and encourage socialization by listening to their stories, honoring their experiences, and creating moments of joy.
• Follow safety and hygiene standards, ensuring compliance with community policies.
• Collaborate with staff to report residents' needs and concerns while advocating for their personal preferences and comfort.
• Ensure the proper use of personal protective equipment (PPE) as necessary.

Required Education & Documentation

• High school diploma or equivalent (preferred but not mandatory).
• Food Safety Handling Certificate (such as ServSafe or Food Safe) required.

Required Skills

• Strong interpersonal and communication skills to interact effectively with residents and staff.
• Compassion, patience, and a service-oriented mindset.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Organizational skills to ensure efficient operations in dining and community areas.
• Ability to work collaboratively within a team.

Additional Preferred Education and Skills Asset

• Prior experience in senior living, hospitality, or food service is beneficial but not required.
• CPR or First Aid Certification is a plus.
• WHMIS (Workplace Hazardous Materials Information System) training is beneficial for handling cleaning chemicals.
• Physical ability to stand, walk, lift (up to 50 lbs), and assist residents as needed.

CASHA

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