Second Level IT Support Specialist

Support GCT terminal technology through hands-on troubleshooting, hardware expertise, and field service across Lower Mainland office and industrial environments.

As a Terminal Support Specialist, you will provide second-level IT support for desktops, mobile devices, peripherals, applications, and specialized systems. The work spans Deltaport, Vanterm, and the Vancouver office, including container-handling equipment. You will diagnose incidents independently, document problems, and escalate appropriately.

Key Responsibilities:

• Support desktop, mobile, and operational technology equipment across GCT locations
• Troubleshoot and repair computer systems in industrial equipment
• Resolve hardware, operating system, connectivity, and application issues
• Prioritize tickets affecting operations, safety, or business continuity
• Coordinate escalation with technical teams and external vendors

Requirements:

• Two or more years of second-level IT support experience
• Diploma or degree in Information Technology or related discipline
• Strong hardware troubleshooting, organizational, and problem-solving skills
• Valid driver's license and reliable vehicle access
• Ability to work shifts across GCT terminal locations

Apply your second-level support, hardware troubleshooting, and communication skills across GCT's critical terminal technology environments.

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