Bilingual Technical Support Analyst

Use French and English to troubleshoot AGDATA tools in Cambridge, Ontario, supporting customers through technical and data submission issues.

This Bilingual Customer Support Analyst provides real-time assistance across AGDATA proprietary tools and services. You will diagnose customer data problems, explain resolutions, and maintain relationships with assigned accounts. The work includes collaboration with engineering, sales, and customer success teams.

Key Responsibilities:

• Provide real-time technical support for AGDATA tools
• Diagnose and resolve customer data submission issues
• Educate customers on resolutions and best practices
• Escalate cases across functional teams when needed
• Make outbound calls to suppliers and customers

Requirements:

• Bilingual French and English communication by phone and email
• Strong reading comprehension and critical thinking skills
• Effective problem-solving and time management abilities
• Proficiency in Microsoft Office
• Local presence for Cambridge office responsibilities

Apply bilingual communication, technical troubleshooting, and customer support skills while supporting AGDATA clients and proprietary services.

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