Computer Support Technician

The Newfoundland Labrador Liquor Corporation (NLC) is seeking a customer-focused and technically skilled Computer Support Technician to join our Information Technology team. The successful candidate will provide front-line IT support across NLC’s corporate offices, retail locations, and distribution operations, helping maintain reliable, secure, and effective technology services. We are looking for a proactive problem-solver with strong communication skills who takes initiative, thrives in a fast-paced environment, and delivers responsive, high-quality support while working independently and collaboratively in both an office and field settings.

Key Responsibilities

• Provide front-line IT support to NLC business units, vendors, and suppliers through phone, email, in-person assistance, and approved remote tools, delivering professional, responsive, and customer-focused service.
• Log, prioritize, monitor, and resolve incidents and service requests through the IT ticketing system, maintaining accurate records and communicating status and resolution to customers and technical staff.
• Install, configure, deploy, maintain, relocate, troubleshoot, and support computers, mobile devices, operating systems, Microsoft 365, applications, printers, peripherals, and network connectivity, escalating issues as required.
• Manage user accounts, access permissions, and Active Directory objects in accordance with IT security policies; identify and elevate potential security risks and incidents.
• Coordinate vendor service calls and repairs, provide technical guidance and training to employees, and ensure timely resolution of support issues.
• Support IT asset management, including inventory reviews, equipment storage, approved procurement, obtaining quotes, ordering and receiving equipment, deployment, replacement, decommissioning, and secure disposal.
• Perform backup tape rotations, emergency backup media recalls, and data recovery procedures as required.
• Set up and support audio/visual equipment for meetings, seminars, presentations, and special events, including off-site locations.
• Maintain technical documentation, standard operating procedures, and knowledge base articles; document solutions, identify recurring issues, and recommend service improvements.
• Collaborate with IT colleagues and organizational stakeholders on departmental projects, technology deployments, office moves, and other business initiatives.
• Participate in the IT after-hours on-call rotation, responding to and escalating critical incidents in accordance with established procedures.
• Perform other duties as assigned.

Qualifications

The successful candidate must clearly demonstrate they meet the following qualifications:

• Two (2) year post-secondary diploma in Information Technology, Computer Systems, or a related
• A minimum of one (1) year of recent experience providing technical support in an IT environment.
• Experience providing Helpdesk support using an IT ticketing system; installing, configuring, maintaining, and troubleshooting computer systems, peripherals, Windows operating systems, Microsoft Office and Microsoft 365 applications, and related technology.
• Experience with Active Directory administration, basic networking infrastructure and connectivity troubleshooting, technical documentation, knowledge base maintenance, vendor coordination, and IT hardware, software, and services procurement.
• Excellent customer service, interpersonal, verbal, and written communication skills, with strong analytical, troubleshooting, and problem-solving abilities.
• Strong organizational and time management skills, with the ability to prioritize competing demands, work independently, and contribute effectively within a collaborative, customer-focused team.
• Commitment to continuous learning, improvement, adaptability, and delivering exceptional IT services.
• A valid Class 5 driver's license and the ability to travel as required.

The following experience and technical knowledge would be considered an asset:

• Retail Point-of-Sale (POS) systems, particularly xStore.
• macOS operating systems; Apple iOS and Android mobile devices.
• Cisco VoIP telephone systems and Webex.
• Zebra scanners and forklift-mounted computers.

Candidates may be required to complete technical proficiency testing if qualifications are not clearly demonstrated.

NLC values diversity, inclusion and belonging in the workplace and strives to create a workforce that reflects the diversity of the communities we serve. All qualified candidates are encouraged to apply. We welcome and encourage applications from under-represented groups such as Indigenous persons, racially visible persons, persons with a disability, women, and persons of a minority sexual orientation and/or gender identity. If you are a member of an under-represented group, we invite you to self-identify on your cover letter or resume. Accommodation for job applicants with disabilities (differing abilities) is available on request.

Salary: CG 27: $47,301.80 - $52,306.80 annually

Closing Date :Thursday, October 29, 2026

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