Payroll Support Manager

Leading a team of payroll operations specialists, the full-time Payroll Support Manager will oversee daily operations, manage complex payroll issue escalations, and partner with senior technical experts to enhance team performance in a remote work environment. Key responsibilities Own the team's daily operating rhythm, including priorities, resource allocation, and SLA performance Manage and develop a team through coaching, feedback, and performance management Create visibility into team performance and identify risks and bottlenecks before they escalate Required qualifications 4-6+ years of experience in operations, technical support, or client service environments Demonstrated people management experience, including coaching and performance management Strong operational judgment with the ability to prioritize competing demands Experience in building durable systems and improving processes A genuine interest in learning about payroll and tax operations