User Care Advisor

To enhance user satisfaction and app engagement, the full-time hourly User Care Advisor will provide support through live chat, troubleshoot technical issues, and collaborate with the engineering team, all while operating remotely. Key responsibilities Communicate with customers via phone, email, SMS, and chat to address inquiries about the product and resolve issues Troubleshoot technical problems and collaborate with internal departments to meet customer needs Educate and assist customers on financial wellness while maintaining accurate data entry across various platforms Required qualifications 1-2 years of customer service experience preferred Conversational level Spanish preferred Experience using Zendesk, Intercom, or related customer service tools Experience in Financial Services or Fintech software companies A willingness to learn and grow in a fast-paced work environment