Business Operations Manager - Acheson

Responsibilities

• Warranty management: Oversee the end-to-end warranty claims process, from initial customer submission and validation to investigation, resolution, and final settlement.
• Administration: Maintain efficient administrative processes to support the sales and commercial teams, including order processing, invoicing queries, and customer inquiries.
• Training Management: Conduct needs assessments to identify knowledge and skill gaps within the commercial and customer-facing teams. Manage Technical Trainer position.
• Digitization: Lead the strategy and implementation of digital tools and platforms to transform the customer support experience.
• Technical Support: Act as a key escalation point for critical customer issues, managing client relationships and ensuring high levels of satisfaction and retention.
• Act as main point of contact for major projects, when assigned.
• Other duties as assigned.

Competencies

• 3-5 years of relevant work experience.
• Heavy Equipment Technician (HET) Journeyperson Certificate or a related Engineering Technology degree.
• Previous experience in Heavy Equipment business.
• Great attitude that will fit with the Liebher team, highly dynamic, functional team.
• A passion for learning and adapting to a constantly evolving industry.

Our Offer

• Extensive benefits with employer paid premiums starting day 1
• $5,000 annual License Bonus*
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3,000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• Top of the line equipment
• And much more!