BDC ADVISOR
- Full-time
Drive Your Career Forward with Bannister — We’re Hiring a BDC Appointment Coordinator!
Are you someone who loves helping people, thrives on a busy phone line, and brings energy to every conversation? At Bannister Automotive Group, you’re not just booking appointments — you’re building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada’s Best Managed Companies, we’re proud to be a family-owned group where your growth matters and your contributions are seen.
We’re currently looking for a BDC Appointment Coordinator to join our Bannister Kia Chilliwack team. If you're organized, customer-focused, and ready to support our dealerships behind the scenes, this could be the opportunity you’ve been waiting for.
The Drive Ahead
- Answer inbound phone calls to schedule service appointments across multiple dealership locations
- Make outbound calls to reconnect with customers and schedule follow-ups
- Coordinate appointment availability for various makes and models
- Accurately update and maintain customer and vehicle records in the system
- Support dealership campaigns, service promotions, and appointment reminders
- Escalate concerns as needed to ensure excellent customer experience
- Collaborate with teammates in a fast-paced, high-volume call environment
Performance Essentials
- Strong communication skills and a customer-first approach
- Excellent attention to detail and time management
- Comfortable working in a fast-paced, multitasking environment
- Proficient computer and data entry skills
- Friendly, professional, and team-oriented mindset
- Previous experience in a dealership or service appointment setting is an asset
Bannister Accessories
- Competitive wages based on industry benchmarks with performance based incentives
- Extended benefits package, including health, dental, and vision care
- Group RSP contribution program for long-term financial support
- Unlimited career growth across the Bannister Automotive Group — internal candidates are prioritized
- Ongoing training and professional development
Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.