Bilingual Administrative Services Representative - Efficiency Group -CD

Looking to join an amazing team? Are you passionate about delivering exceptional customer service? Then we want to hear from you!Our client, NB Power is seeking dedicated and customer-focused individuals to join their team in New Brunswick. Join us in helping NB Power provide top-tier customer service while helping to shape the future of energy in the region.

About NB Power:
NB Power is a forward-thinking energy company committed to delivering reliable and sustainable power to its customers and takes pride in their dedication to innovation and the development of environmentally responsible energy solutions.

Position Overview: As a Senior Administrative Service Representative, you will be at the forefront of NB Powers commitment to customer satisfaction. Your role will involve assisting corporate customers with inquiries and ensuring a positive experience with the services offered.

Key Responsibilities:
Responsibility of complex administrative processes and the ability to work independently
Respond to customer inquiries via phone, email, providing accurate and timely information and assistance and resolving customer concerns
Standard work tasks include; reporting and reconciling, graphs, creating and maintaining databases, spreadsheets, documents, procedures, budgeting and advanced use and administration of SAP and PeoplesoftMaintain a high level of professionalism, courtesy, and empathy when interacting with customersCollaborate with team members to improve corporate customer service processes and maintain service qualityAbility to work effectively in a team and adapt to a dynamic work environment
Qualifications:Fluency in both official languages, French and English (written and oral communication) Strong communication and interpersonal skills
Strong computer skills with the ability to learn new software programs is required
Customer service experience and/or call centre experience is an assetProficiency in Microsoft Word and Excel is requiredPost secondary education (degree or diploma) required

Why Choose NB Power:
Competitive Hourly Pay Range Between $23 - $27.00 per hour
Weekly Pay through Direct Deposit
Sick Days, Statutory Holiday and Accrued Vacation Pay
Enrolment into a Comprehensive Health Care Plan which includes Medical and Dental Benefits after 3 months
NB Power values its employees and offers opportunities for growth and development. Join the team, and you'll enjoy competitive compensation, a range of benefits, and a supportive work environment that encourages personal and professional advancement.
NB Power is an equal opportunity employer and welcomes applications from candidates of all backgrounds and experiences.INT001