Salesforce Business Analyst (Financial Services Cloud)
The client is looking for a business analyst who acts as the functional Salesforce reference within a squad responsible for the wealth management advisors’ CRM. The role covers the full cycle: scoping and design workshops, user story writing, process and journey modelling in Salesforce, acceptance criteria and UAT support, then deployment support. The mandate is specific about the FSC landscape: lead conversion, opportunity, activity and appointment processes, and the Account, Household and Financial Account data model. The profile must also hold their own with executives and governance committees, and help remove blockers in complex CRM integration contexts. The T-Shape mention opens the door to configuration tasks without making them the core of the role. The mandate contains no qualifications section (years, degree, language, certification).
Target candidate: a Salesforce business analyst who has led the functional side of at least one Financial Services Cloud implementation or evolution, able to run workshops with business units and translate needs into user stories traceable through deployment. Exposure to the FSC data model and integration issues is what sets them apart from a generalist CRM BA.
Key Requirements:
- Functional CRM Salesforce advisor role (business analysis)
- Financial Services Cloud processes (lead conversion, opportunities, activities, appointments)
- Impact analysis: processes, data model (Account, Household, Financial Account), integrations (APIs, satellite systems)
- Gathering, documenting and validating requirements (user stories, epics), backlog prioritization with the PO
- Organizing and facilitating business workshops (scoping, design)
- Sales Cloud or Service Cloud capabilities
- Salesforce automation (Flow, workflows) and configuration activities
- Representation before decision-making committees, including Salesforce governance
- Deployment and adoption support, KPI definition, cost/benefit analysis
Requirements
ASSET
- Wealth management context (360° client view, advisor experience)
Profiles to Exclude:
- Profile showing Salesforce only in Sales Cloud or Service Cloud, with no demonstrated Financial Services Cloud exposure.
- Salesforce administrator or developer profile whose engagements are limited to configuration, with no demonstrated requirements gathering or workshop facilitation.
- CRM business analyst profile on another platform (e.g. Dynamics 365), with no Salesforce engagement on the resume.
- Product Owner profile whose resume shows backlog ownership and final prioritization, without writing user stories or modelling processes.
- Salesforce architect profile with no functional analysis conducted directly with business units.
- Candidate not available to start on November 23, 2026.