Office Experience - Reception (Kitchener)

The Opportunity

At Zurich Canada, the experience we create for our people and visitors’ starts the moment they walk through our doors. We’re looking for a Office services professional with prior office or reception experience to join our Office Experience team in Kitchener.

In this highly visible role, you’ll be one of the first points of contact for employees, clients and visitors while helping create a welcoming, professional, and well-run workplace.
Reporting to the AVP, Office Experience Manager, you’ll support reception, switchboard, office services, meetings and events, mail, and day-to-day workplace operations.

This is a great opportunity to build your experience within a global organization, develop new skills and contribute to a collaborative team where your work has a visible impact.
This posting is for a new vacancy.

What you'll do:

Create a Great First Impression
• Welcome employees, clients, and visitors and provide a warm, professional experience.
• Switchboard support in both English and French.
• Support employees with meeting spaces, building information and day-to-day workplace needs.
• Maintain a professional, organized, and welcoming front-of-house environment.
Help Keep the Office Running Smoothly
• Support the day-to-day readiness of common areas, meeting rooms, and shared office spaces.
• Coordinate mail, courier, office supplies, and general workplace services.
• Management of kitchens including: dishwashers, inventory management, maintenance and snacks.
• Liaise with building management and service providers on facilities-related needs.
• Maintain office information and administrative records using Microsoft Word and Excel.
• Provide basic office-equipment support and escalate issues when required.
Support Meetings, Events and Administration
• Prepare meeting rooms and support meetings, events, catering, and basic audiovisual needs.
• Support workplace health and safety activities as required.
• Take on additional Office Experience responsibilities as business needs evolve.

What you will bring - must haves:

• 1–3 years of previous reception, office services, or corporate office experience.
• High school diploma or equivalent.
• Strong customer-service and communication skills.
• Professionalism, sound judgment, and the ability to work independently.
• Strong organization and attention to detail.
• Ability to manage multiple priorities in a busy office environment.
• Working knowledge of Microsoft Word, Excel, and common workplace technology.
• Ability to lift up to 40 lbs.

Compensation

At Zurich Canada, we are committed to pay equity and transparent compensation practices.
The salary range for this position is $43,000–$50,000. Compensation is determined based on factors including relevant skills and experience, the responsibilities of the role and internal equity.

Our Culture:

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work.
We value diverse perspectives and foster a collaborative environment where employees are empowered to make an impact. We offer a comprehensive rewards package designed to support employee well-being, growth, and success.
• Comprehensive health and wellness benefits.
• Minimum four weeks of vacation annually.
• Four personal days each year to support personal, cultural, religious, or well-being needs.
• Access to ongoing learning and development opportunities.
• Opportunities to support and give back to our communities.
• Recognition as one of Greater Toronto's Top Employers and recipient of Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
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A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.