IT Administrator

IT Administrator Position Overview The IT Administrator is responsible for maintaining the organization’s IT infrastructure and delivering day-to-day technical support to employees. This hands-on role covers end-user support, hardware and software management, network connectivity, account administration, and IT security. The successful candidate will take ownership of technical issues, support employee onboarding and offboarding, and establish organized processes for managing IT requests and equipment. Working with a high degree of independence, the IT Administrator will also identify opportunities to improve systems, strengthen security, and support the organization’s evolving technology requirements. Salary: $75,000 – $85,000 Key Responsibilities End-User Support and Technical Troubleshooting

• Provide first-line technical support for employees experiencing hardware, software, application, and connectivity issues.
• Diagnose and resolve problems involving Windows workstations, Microsoft 365 applications, peripherals, and office technology.
• Respond to support requests promptly, minimizing disruptions to daily business operations.
• Communicate technical information clearly to users with varying levels of IT knowledge.

IT Equipment and User Lifecycle Management

• Configure, deploy, and maintain laptops, desktops, mobile devices, and related peripherals.
• Install operating systems, applications, updates, and required security tools.
• Manage user onboarding and offboarding, including account creation, access permissions, device allocation, and equipment recovery.
• Maintain an accurate inventory of IT assets and coordinate hardware replacements, upgrades, and repairs.

Network and Systems Administration

• Monitor and troubleshoot office network infrastructure, including wired and wireless connections.
• Assist with the administration of network components, VPN access, and secure connectivity for employees.
• Manage user accounts, permissions, and access across Microsoft 365, Entra ID, and other organizational platforms, including eDirectory where applicable.
• Coordinate with external technical specialists and internet service providers to resolve infrastructure issues.

Conference Room and Audiovisual Technology

• Maintain meeting room technology, including displays, projectors, audio equipment, and video conferencing systems.
• Troubleshoot Microsoft Teams meetings and other collaboration tools.
• Ensure conference room equipment is operational and provide technical assistance during meetings when required.

IT Service Management and Documentation

• Establish and maintain a consistent process for receiving, prioritizing, tracking, and resolving IT support requests.
• Implement practical tracking methods while evaluating suitable helpdesk or ticket management solutions.
• Support the selection and rollout of a formal ticketing platform as business needs develop.
• Develop and maintain IT procedures, troubleshooting instructions, user guides, and frequently asked questions.

IT Security, Maintenance, and Business Continuity