- Part-time
Position Summary:
Thisposition isresponsible formixing and serving of beverages, while establishing a safe and welcoming work environment for all employees and guests. Ensurecompliance with Alcohol and Gaming Commission of Ontario (AGCO) regulationsandallapplicablelaws,policies,andprocedures. UnderthesupervisionofF&B Manager or Supervisor this role positively contributes to an entrepreneurial culture that is nimble, energized, growth oriented, to self-motivateandleadbyexample.Aboveallelse,mustbealignedwith, and promote, ShorelinesCasinoscultureandphilosophyofcreatinga great, memorableexperienceforourguests and colleagues.
Primary Responsibilities
- Exceeds guest expectations by providing outstanding customer service
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
- Participates in the implementation of the departmental strategic plans
- Selling food and beverage with an upbeat and positive attitude
- Takes guests orders and makes recommendations
- Prepares beverages
- Serves the guests and checks to ensure satisfaction
- Resolves guests issues or asks for management assistance if required
- Presents bills upon request and takes payments
- Cleans tables or counters and re-stocks bar when required
- Covers other bartender’s sections if required
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Contributes toward workplace health, safety, and wellness initiatives
- Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience
- Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
- Performsotherdutiesasassignedordirected and assist other co-workers as needed
Education & Qualification Requirements
Proactive and solution-oriented with a drive to succeed
Bartending and serving experience preferred
Customer service experience
Ability to stand for long periods of time
Ability to lift 30 lbs.
Previous . experience an asset