Cityworks Technical Analyst to support Cityworks AMS and PLL operations and upgrades

Our public sector client is seeking a Cityworks Technical Analyst to support Cityworks AMS and PLL operations and upgrades

Join a municipal technology environment supporting critical Cityworks operations and user support initiatives. This role focuses on Tier 1 and Tier 2 support, troubleshooting, configuration, workflow support, and upgrade activities within Cityworks AMS and PLL. The contractor will work alongside a Senior Technical Lead while supporting operational users and business stakeholders. The engagement includes involvement in the planned upgrade to Cityworks 23.14.

6 month contract to start, remote working PST

Must Haves

• 1-3 years supporting Cityworks AMS and/or Cityworks PLL
• Familiarity with Cityworks 23
• Understanding of Cityworks workflows, service requests, permits, inspections, work orders, and asset management processes

Nice to Have

• Experience supporting applications in a municipal or utility environment
• Experience with ArcGIS Enterprise and GIS data
• Experience supporting Cityworks 23.x

Responsibilities

• Provide Tier 1 and Tier 2 support for Cityworks AMS and PLL users
• Troubleshoot and resolve application, configuration, and workflow issues
• Investigate and respond to support tickets
• Assist with user support, issue triage, and testing activities
• Support configuration and administrative tasks within Cityworks
• Participate in system documentation and knowledge transfer activities
• Assist with the City's planned upgrade to Cityworks 23.14