IT Support Analyst

Salary: $60,000 - 75,000 per year

Requirements:

• Technical diploma or degree.
• Microsoft 365 intermediate certification, or currently working toward one.
• CompTIA A+ and Network+ certifications, or equivalent, are an asset.
• At least two years of Windows Server administration and two years of Microsoft 365 administration experience.
• At least two years of experience with Microsoft 365 administration, Active Directory and networking, and firewall management.
• Experience with Hyper-V virtualization; Active Directory, Group Policy, DNS and DHCP; antivirus and security products such as EDR or MDR; email security products; firewall administration; and Remote Desktop Services or Terminal Services.
• Experience with an MSP, a service or help desk, ticket tracking systems, or a remote monitoring and management tool is an asset.
• Experience troubleshooting TCP/IP networks, routing, firewalls, switches and VLANs; backup, disaster recovery and high-availability solutions; Azure, Defender for Business or Power Automate; Microsoft SQL Server; macOS, iOS or Android; and AI tools and applications is an asset.
• Strong troubleshooting, problem-solving, communication and customer service skills, with the ability to manage competing priorities, work independently, exercise sound judgment, and remain adaptable, detail-oriented, dependable and results-focused.
• Commitment to continuous learning and personal development.
• Fluent English.
• Class 5 drivers licence and access to a personal vehicle.

Responsibilities:

• We rely on you to administer Microsoft 365 products and manage client service licences.
• We need you to administer endpoints, including Windows 11, iPhone, Android, iPad and Mac devices, and install, maintain and support desktop systems, notebooks and tablets.
• You will provide Level 2 remote support, investigate issues escalated by Level 1, and refer issues requiring on-site assistance to our on-site technical team.
• You will diagnose and resolve complex issues involving network protocols, system administration and application functionality.
• You will manage and maintain backup and disaster recovery systems, and remotely monitor and maintain client servers and firewalls.
• You will audit and document clients IT environments, equipment, software, processes and procedures.
• You will manage network printers and multifunction devices.

Technologies:

• AI
• Active Directory
• Android
• Azure
• Firewall
• Hyper-V
• Support
• macOS
• Microsoft 365
• Network
• SQL
• Security
• TCP/IP
• Windows
• iOS
• Office 365
• Cloud
• IaaS
• PaaS
• SharePoint

More:

We are Pure IT, a client-focused IT services organization serving clients in Calgary and the surrounding areas. We are hiring a full-time Level II IT Support Analyst to resolve challenging user computing issues. The role is primarily in person, with remote work available as needed. We value excellent customer service, strong client and team relationships, and continued technical development. Our compensation package includes a salary of $60,000–$75,000 per year, health, dental, life and disability insurance, vacation and personal days. Additional benefits include company events, an employee assistance program, mileage reimbursement, an on-site gym and on-site parking.

last updated 43 week of 2026