Program Director

Job Description

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Group Retirement Services Operations is undertaking a large, complex enterprise transformation involving multiple interdependent business and technology workstreams. As Program Director, you will provide program integration and execution leadership, partnering with the Executive Sponsor, Steering Committee, workstream leads, and senior stakeholders to turn strategy into measurable business outcomes.

You will establish the governance, integrated planning and execution discipline needed to align teams, manage dependencies, facilitate timely decisions and maintain momentum.

This opportunity is well suited to an experienced transformation leader who can create clarity and accountability in a complex, matrixed environment while keeping teams focused on business value.

What will you do?

• Lead integrated execution of a large-scale transformation program spanning multiple projects, workstreams, teams and delivery partners.
• Develop and manage the integrated program plan across scope, milestones, dependencies, resources, financials, risks, decisions and business readiness.
• Lead program governance and Steering Committee activities, providing senior leaders with clear visibility into progress, key decisions, risks, dependencies and trade-offs.
• Partner with business, technology, operations, finance, risk, change management and workstream leaders to align priorities, accountabilities, sequencing and delivery.
• Proactively manage cross-program risks, issues, dependencies and resource constraints, driving resolution and escalating matters requiring senior leadership decisions.
• Own consolidated executive reporting and maintain an integrated view of program outcomes and benefits, partnering with workstream leads and Finance to monitor expected business value.
• Integrate technology delivery, business readiness, change management, operating-model impacts, implementation, adoption and benefit realization to support successful program outcomes.

What do you need to succeed?

• Group retirement business experience or knowledge.
• Significant experience leading large, complex transformation programs involving multiple workstreams, delivery teams, dependencies and senior stakeholders.
• Demonstrated program and project management expertise across integrated planning, financial and resource management, risk and issue management, dependency management, change control and executive reporting.
• Ability to lead governance and facilitate senior-level decision-making by translating complex information into clear recommendations, trade-offs and actions.
• Experience coordinating business and technology leaders in complex, matrixed organizations and influencing outcomes without direct authority.
• Ability to anticipate cross-program impacts, solve complex delivery challenges and create clarity and momentum where priorities or ownership are ambiguous.
• Ability to communicate complex and sensitive information clearly to executive, business and technology stakeholders, combined with effective facilitation, negotiation and stakeholder-management skills.
• Experience delivering programs from planning and mobilization through implementation and benefit realization using Agile, waterfall, iterative or hybrid approaches.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada

Assets

• Project or program management certification such as PMP, PgMP, PRINCE2, or equivalent.
• Agile or scaled Agile experience and related certification.
• Experience within Sun Life’s Digital Enterprise.