Senior Business Analyst to drive process improvement and shape AI-powered solutions, automation,
- Contractor
Our client has an immediate opportunity for a Senior Business Analyst to drive process improvement and shape AI-powered solutions, automation, and digital workflows.
The successful candidate will work with business and technical stakeholders to streamline workflows, translate business needs into detailed requirements, and support the design and development of practical solutions. The initial focus will be a complex software acquisition, renewal, and licensing process, with opportunities to contribute to AI agents, integrations, and rapid prototyping within ServiceNow, as well as testing, documentation, and change adoption.
This is an excellent opportunity for a hands-on Business Analyst who thrives in a fast-paced environment and wants to play a key role in modernizing processes through emerging technologies.
6-month assignment
Based in Calgary, 2-3 days on-site
35 hour work week
Must Have:
- 5+ years of Business Analysis experience, including translating process designs into detailed requirements and implementation-ready documentation.
- Strong experience with process mapping, stakeholder discovery, requirements elicitation, and validation.
- Lean Green Belt certification or equivalent hands-on experience applying Lean principles to process improvement.
- Excellent communication, facilitation, analytical, and documentation skills, with the ability to synthesize complex information and communicate decisions clearly.
- Experience working in fast-paced, iterative environments where requirements evolve through rapid prototyping and continuous feedback.
- Understanding of AI-enabled solutions, workflow automation, integrations, and low-code/no-code tools, including human oversight and exception handling.
Nice to Have:
- Experience supporting the design, testing, or implementation of AI agents, automation, integrations, or human-in-the-loop workflows.
- Familiarity with ServiceNow, Microsoft Power Platform, Microsoft , Copilot Studio, or similar enterprise platforms.
- Experience with Excel/Power Query, Power BI, SQL, Python, or other data analysis tools.
- Knowledge of responsible AI, data privacy, information security, risk, and governance requirements.
- Organizational Change Management certification or equivalent experience supporting the adoption of new processes and digital solutions.
- Experience in higher education, the public sector, or a complex enterprise environment.
Responsibilities:
- Analyze current-state processes, identify inefficiencies, and develop streamlined future-state designs using Lean principles.
- Translate business requirements into detailed specifications, user stories, workflow designs, business rules, acceptance criteria, and test scenarios.
- Collaborate with business, operational, and technical stakeholders to support rapid prototyping and iterative solution development.
- Identify opportunities for AI agents, automation, integrations, and digital workflows to reduce manual effort and improve service delivery.
- Support functional testing, user acceptance testing, change adoption, and the development of process guides and knowledge materials.