Records Administrator (CS)

What you'll do

Responsibilities

As a member of the Records Management team within Admissions Services, the Records Administrator plays a key role in supporting the admissions process and ensuring a positive applicant experience.

Key responsibilities include:

• Receiving, reviewing, interpreting, processing, auditing and maintaining applicant records and documentation, ensuring information is accurate, complete and managed in a timely manner.
• Developing, maintaining and improving administrative processes and procedures that support the efficient and accurate progression of applications through the admissions process.
• Providing a high level of customer service to internal and external clients, responding to inquiries, resolving issues and supporting a positive applicant experience.

The Records Administrator works both independently and collaboratively within a team to manage competing priorities, meet deadlines and maintain accuracy in a high-volume environment. The role requires strong attention to detail, sound judgment, problem-solving skills and a commitment to continuous improvement.

As a systems-minded professional, the Records Administrator identifies opportunities to streamline processes, improve workflows and enhance operational efficiency, while recognizing how their work contributes to the broader admissions process and overall student experience.

What you'll need

Qualifications

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a post-secondary diploma in Business, Office Administration, or related discipline.
• You have a minimum of 2 years of recent and related occupational experience in records management or office administration.
• Occupational experience in post-secondary would be considered an asset.
• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, E-mail, and PeopleSoft (or similar ERP system)
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work

Relevant Skills and Knowledge

• You demonstrate a commitment to diversity and inclusion
• You possess excellent interpersonal skills and can interact at all levels of an organization
• You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction
• Your superb team working skills enable you to contribute positively to a team environment
• You are known for your problem solving and critical thinking skills
• You are a strong communicator
• You possess strong technical, coordination, and records management skills, with a focus on student records.