Customer service clerk
Cloud Star • Edmonton, AB, Canada
1 day ago
Job type
- Part-time
Job description
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- or equivalent experience
Work setting
- Telecommunications company
Tasks
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
- Maintain and manage digital database
- Answer clients' inquiries and provide information
Computer and technology knowledge
- Database software
- MS Excel
- MS Windows
- MS Access
- MS Office
- Spreadsheet
Type of experience
- Call centre
Area of work experience
- Marketing
Screening questions
- Are you available for shift or on-call work?
- Do you have experience working in this field?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
Employment terms options
- Flexible hours
Financial benefits
- As per collective agreement
Other benefits
- Free parking available
- Work Term: Casual
- Work Language: English
- Hours: 6 hours per week