Senior Change Manager to lead organizational change initiatives using change management
Our crown corporation client is seeking a Senior Change Manager (Reliability Status, 10+ years) with strong technical writing and operational readiness experience to support the introduction of new digital systems and business functions.
Support the launch of new operational capabilities enabled by Microsoft Dynamics , external-facing portals, and system integrations. This hands-on role combines organizational change management with the development of clear, practical documentation that helps business teams understand new systems, adopt new processes, and transition into ongoing operations.
The successful candidate will work closely with business stakeholders, subject matter experts, and technology teams to translate complex business and technical information into accessible operational documentation, user guidance, communications, and training materials.
Initial 1-year contract in Ottawa, ON (% Remote). 7.5 hours per day, Monday to Friday.
Responsibilities
- Develop and execute change management strategies and plans supporting the introduction of new systems, business processes, and operational functions
- Work with business and technical subject matter experts to document new workflows, procedures, system functionality, and operational responsibilities
- Produce clear, accurate, and consistent documentation, including standard operating procedures, process guides, user guides, job aids, and training materials
- Translate complex technical and business information into practical guidance tailored to different audiences
- Assess stakeholder impacts, organizational readiness, and changes to roles and responsibilities
- Develop and deliver awareness campaigns, stakeholder communications, workshops, and training to support adoption
- Support operational readiness and the transition from project delivery to ongoing business operations, identifying gaps in documentation, training, and process understanding
- Review and refine documentation with stakeholders to ensure it is complete, well-written, and aligned with how teams will use the new systems
- Monitor adoption, gather user feedback, and recommend improvements to communications, documentation, and training
- Collaborate with project managers, business leaders, and IT teams to align change activities with implementation milestones
Must Haves
- 10+ years of organizational change management experience, including the implementation and adoption of new business systems and processes
- Strong technical writing and documentation skills, with demonstrated experience creating operational procedures, user guides, process documentation, and training materials
- Experience developing and executing stakeholder engagement, communication, training, and change adoption plans
- Working knowledge of Prosci, ADKAR, or equivalent change management frameworks
- Experience supporting operational readiness and the transition of new systems or business functions into ongoing operations
- Ability to work with business and technical subject matter experts to translate complex information into clear, accessible, audience-appropriate content
- Experience conducting stakeholder impact assessments and organizational readiness evaluations
- University degree in Business Administration, Organizational Development, Human Resources, or a related discipline
- Valid Reliability Status (or eligibility to apply for a RS)
Nice to Have
- Experience supporting Microsoft Dynamics , digital portals, or systems involving API integrations
- Experience establishing documentation and supporting adoption for newly created business functions or operational teams
- Experience in a regulated environment, financial services organization, or Crown corporation
- Change management certification, such as Prosci
- Familiarity with Agile delivery environments
- Experience measuring change adoption and using stakeholder feedback to improve operational readiness