Senior IT Technician – Managed Services

Salary: $80,000 - 100,000 per year

Requirements:

• At least 5 years of IT support experience, including 3 or more years at an MSP or in an equivalent multi-client role
• Extensive experience with Microsoft 365, Entra ID, Windows Server, and Active Directory
• Required experience deploying and managing Azure or other cloud platforms, including virtual machines, virtual networks, identity, backup and disaster recovery, and cost management; AWS or Google Cloud experience is an asset
• Experience leading client IT projects, including scoping, estimating, timeline management, and handover
• Strong networking skills, including firewalls, routing, VLANs, and VPNs
• Hands-on experience with RMM and PSA tools such as Autotask, ConnectWise, NinjaOne, or Datto
• Clear, composed communication with non-technical clients
• Valid British Columbia drivers licence and reliable vehicle
• Legally entitled to work in Canada
• Preferred certifications include Microsoft (AZ-104, AZ-305, AZ-700, MD-102, or MS-102), CompTIA Network+ or Security+, CCNA, Fortinet or Meraki, or AWS or Google Cloud certifications
• PowerShell scripting experience is an asset
• Familiarity with backup and business continuity/disaster recovery platforms such as Datto, Veeam, or Axcient is an asset

Responsibilities:

• Take ownership of Level 3 escalations, resolve complex tickets, and document solutions to help prevent recurrence
• Manage Microsoft 365 and Entra ID tenants, licensing, Intune, Conditional Access, and Exchange Online
• Design, deploy, and manage Azure and other cloud platforms, including virtual machines, networks, storage, backup and site recovery, cost management, and governance; support hybrid on-premises Windows Server, Active Directory, and Hyper-V or VMware environments
• Design, configure, and troubleshoot networks, including firewalls, VLANs, VPNs, switching, and Wi-Fi
• Lead client projects from scoping and estimating through delivery and handover, including cloud migrations, server refreshes, and new-office builds
• Manage backup and disaster recovery by verifying backups, testing restores, and responding to incidents
• Improve the security of client environments through patching, multifactor authentication, endpoint protection, and security reviews
• Mentor junior technicians and maintain strong documentation and technical standards
• Visit client sites across the Lower Mainland and participate in a paid on-call rotation

Technologies:

• AWS
• Active Directory
• Azure
• Cloud
• Hyper-V
• Support
• Microsoft 365
• Network
• PowerShell
• Security
• VMware
• Veeam
• Windows
• Office 365
• DevOps

More:

We are Ctrl Alt Delete (CAD), an established managed service provider serving businesses across Vancouver and the Lower Mainland. As a small team, we value each technicians contribution and build familiar, trusted relationships with our clients. This Level 3 role serves as a technical escalation point and supports a varied mix of client support, cloud, and project work. We offer an annual salary of $80,000–$100,000, based on experience; extended health and dental benefits, noted as subject to confirmation; paid vacation and British Columbia statutory holidays, with the vacation allowance to be confirmed; paid on-call time and mileage for client visits; and paid certifications and training time. The work location is in person. Applications are submitted through Indeed with a resume and a brief description of a challenging escalation resolved; applications are reviewed daily, with interviews planned for this week.

last updated 42 week of 2026