Bilingual Pension Administrator

Job Description

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Location: Hybrid (Montreal)

Group Retirement Services - Payout Annuity is seeking a detail-oriented Payout Annuity Administrator to support the administration and servicing of retirement income solutions for our annuitant members across Canada.

In this role, you'll manage complex pension processes, maintain accurate member information systems, and deliver exceptional service to pensioners and internal partners. You'll need strong organizational skills, bilingual fluency, and a commitment to accuracy and quality in a fast-paced, multifunctional environment.

What will you do?

• Set up and maintain annuitant member information on various systems
• Promptly respond to inquiries from internal business partners
• Responsible for plan reconciliation and handling changes to client files
• Manage complex processes with high volume of data using Excel Spreadsheets
• Investigate and resolve escalated issues and complaints quickly and accurately
• Manage work priorities in a multifunctional environment
• Accountable to deliver superior customer service to future and existing pensioners
• Respond to client inquiries who contact our call center.

What do you need to succeed?

• Bilingualism (French, English) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada
• Diploma or training in finance, accounting, actuarial science or business management; or a solid understanding of pension plans
• Knowledge of pension legislation and annuities
• Administrative or customer service experience
• Strong Excel skills (pivot tables, VLOOKUP, etc.)
• Experience in finance or accounting

Competencies

• Ability to work under pressure, manage shifting priorities and remain organized in an ever-improving environment
• Analytical and problem-solving skills
• Attention to detail with a proven track record of superior quality working in a production environment

What’s in it for you:

• We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work!
• Flexible Benefits from the day you join to meet the needs of you and your family
• Retirement and stock ownership programs giving you the opportunity to maximize your finances by taking advantage of employer matching contributions
• Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more.
• Access to our Global Learning Centre, available 24/7 for your learning needs