Senior Project Manager / Leader – Audio-Visual & I&IT Infrastructure
Upstaff • Toronto, ON, ca
5 hours ago
Job type
- Full-time
Job description
Senior Project Manager / Leader – Audio-Visual & I&IT Infrastructure
Client: Justice Technology Services (JTS)
Ministry: Ministry of Public and Business Service Delivery and Procurement, Government of Ontario
Location: 21 College Street, Toronto, Ontario
Work Arrangement: 100% Onsite – 5 days per week
Contract Duration: November 9, 2026 – October 5, 2027
Extension Potential: Up to 2 extensions
Openings: 3
Security Clearance: CRJMC
Submission Deadline: October 21, 2026, at 4:00 PM
Position Overview
Justice Technology Services (JTS) is seeking an experienced Senior Project Manager / Leader to lead complex, technically sophisticated Audio-Visual (AV), videoconferencing, telecommunications, and Information and Information Technology (I&IT) infrastructure projects.
The successful candidate will manage concurrent medium-to-large-scale projects involving enterprise technology deployments, advanced telecommunications, video-over-IP (VoIP), audio-visual systems, network infrastructure, and integrated communications solutions. This role requires strong project governance, technical expertise, procurement and financial management capabilities, and the ability to lead multidisciplinary teams, vendors, contractors, and stakeholders.
The candidate will oversee the complete project lifecycle, from project initiation and planning through procurement, design, installation, testing, commissioning, client handover, and formal project closure. They will also provide strategic advice, manage risks and organizational change, and ensure projects are delivered within approved scope, schedules, budgets, quality standards, and security requirements.
Key Responsibilities
1. Project Planning and Governance
- Plan, coordinate, and control all phases of multiple concurrent AV and I&IT projects.
- Develop project charters, project kickoff materials, master project plans, schedules, budgets, work breakdown structures, and resource plans.
- Define project objectives, scope, deliverables, milestones, dependencies, acceptance criteria, and governance arrangements.
- Establish procurement plans covering software, hardware, IP circuits, bandwidth, and related infrastructure.
- Develop project risk assessments, mitigation strategies, communication plans, mobilization plans, and implementation requirements.
- Coordinate project activities across business areas, technical specialists, external service providers, contractors, and other stakeholders.
- Monitor project progress and proactively resolve issues affecting scope, schedule, cost, quality, and delivery.
2. Audio-Visual, Videoconferencing and I&IT Infrastructure
- Lead projects involving audio-visual systems, videoconferencing technologies, video-over-IP, VoIP, mobile, voice, data, radio, and telecommunications infrastructure.
- Provide technical guidance on AV hardware and software, enterprise communications platforms, and integrated I&IT solutions.
- Coordinate facility scope-of-work validation, functional design reviews, GUI design approvals, and finalization of functional design drawings.
- Ensure appropriate technical standards, infrastructure requirements, system architecture, and operational considerations are incorporated into project deliverables.
- Coordinate on-site system installations and validate the completion of facility and construction work.
- Procure, receive, inspect, and validate equipment to confirm compliance with project specifications and client requirements.
- Apply best practices for AV, communications, and IT deployment, including security, availability, interoperability, and operational readiness.
3. Testing, Commissioning and Project Handover
- Develop test plans based on defined business and technical use cases.
- Coordinate quality assurance testing, system testing, functionality testing, and issue resolution.
- Validate that implemented systems meet approved functional, technical, and operational requirements.
- Manage commissioning activities, client handover, acceptance procedures, and formal client sign-off.
- Ensure vendors provide complete as-built documentation and project closeout packages, including system architecture files (SAF), equipment inventories, photographs, programs, manuals, and as-built shop drawings.
- Prepare internal closeout documentation, including financial reports, site profiles, and journals.
- Conduct lessons-learned sessions and participate in service review meetings to support continuous improvement.
4. Risk, Issue and Change Management
- Identify, assess, document, monitor, and mitigate project risks and issues.
- Recommend mitigation measures and escalate significant issues to project sponsors and senior management when decisions are required.
- Assess the impact of requested changes and revise approved work plans, schedules, resource allocations, and budgets accordingly.
- Apply change management principles and techniques to facilitate business process changes and address organizational and human factors.
- Develop and implement business and user adoption plans, including training materials, user manuals, GUI-related guidance, and stakeholder readiness activities.
- Evaluate technical, operational, security, and delivery issues and coordinate appropriate corrective actions.
5. Leadership and Stakeholder Management
- Lead and coordinate project teams, I&IT specialists, vendors, external service providers, contractors, and local trades.
- Establish priorities, allocate resources, monitor performance, and maintain accountability for project deliverables.
- Build and sustain effective relationships with clients, business partners, technical teams, and senior stakeholders.
- Facilitate project kickoff meetings, status reviews, stakeholder consultations, decision-making sessions, and service reviews.
- Communicate project objectives, risks, dependencies, progress, and recommendations clearly to technical and non-technical audiences.
- Resolve conflicts, negotiate solutions, and maintain collaboration and focus across multidisciplinary teams.
6. Financial Management, Procurement and Contract Administration
- Develop and manage project budgets, cost estimates, financial forecasts, and resource plans.
- Monitor expenditures and financial performance to maintain fiscal accountability and budget compliance.
- Coordinate I&IT procurement activities to acquire and negotiate goods and services.
- Establish procurement plans for software, hardware, IP circuits, bandwidth, and associated technical infrastructure.
- Administer contractual agreements and coordinate vendor deliverables to ensure compliance with contractual obligations.
- Validate vendor recommendations, technical proposals, costs, and implementation approaches against client requirements and applicable standards.
7. Business Analysis, Advisory and Executive Reporting
- Provide specialized project management and technical advice to client groups.
- Determine client requirements and evaluate alternative solutions to identify the best fit for business and operational needs.
- Prepare presentations, proposals, business cases, tenders, and recommendations to support senior-level decision-making.
- Support the development of business cases and submissions to Treasury Board and the Management Board of Cabinet.
- Prepare project reports, communicate risks and benefits, and recommend appropriate courses of action.
- Develop procedures, resolve stakeholder concerns, and support business planning and business improvement initiatives.
Requirements
Mandatory Qualifications and Required Experience
Candidates must demonstrate the following qualifications and experience.
- Audio-Visual and Videoconferencing Experience: At least 5 years of experience working with audio-visual and videoconferencing technologies.
- Project Management Experience: At least 5 years of project management experience, as specified in the supplier must-haves. The detailed evaluation criteria also identify 10 years of project management experience; candidates with 10 or more years should be prioritized to satisfy the full stated requirement.
- AV, Communications and IT Deployment: Demonstrated knowledge of best practices for deploying audio-visual systems, communications technologies, and IT infrastructure.
- End-to-End Project Delivery: Experience planning and managing all phases of concurrent projects, including initiation, planning, procurement, design, implementation, testing, commissioning, handover, and closure.
- Technical Project Management: Experience delivering medium-to-large-scale, technically complex I&IT projects involving enterprise technologies and integrated infrastructure solutions.
- Project Planning and Documentation: Demonstrated experience developing project charters, master project plans, work breakdown structures, schedules, risk assessments, communication plans, mobilization plans, test plans, and business/user adoption plans.
- Risk, Issue and Change Management: Experience identifying and mitigating project risks, resolving issues, assessing change impacts, escalating decisions, and implementing approved changes.
- AV System Implementation: Experience coordinating equipment procurement and validation, facility scope-of-work reviews, design approvals, on-site installation, quality assurance, system/functionality testing, commissioning, and client sign-off.
- Leadership and Team Management: Demonstrated ability to lead project staff, technical specialists, vendors, contractors, and multidisciplinary teams while managing priorities and resources.
- Budget and Financial Management: Experience developing cost estimates, managing project budgets, forecasting expenditures, and maintaining financial controls.
- Procurement and Contract Administration: Knowledge and experience acquiring and negotiating goods and services, establishing procurement plans, and administering contractual agreements.
- Stakeholder and Client Management: Demonstrated interpersonal, consultation, negotiation, conflict-resolution, and relationship-management skills.
- Communication and Reporting: Strong written and verbal communication skills, including preparing presentations, proposals, business cases, procedures, project reports, and recommendations for senior decision-makers.
- Technical Knowledge: Knowledge of enterprise I&IT technologies, AV and videoconferencing systems, telecommunications infrastructure, voice/data/video, VoIP, radio, software platforms, cloud technologies, system architecture, technical standards, and infrastructure requirements.
- Security and Availability: Knowledge of IT security requirements and best practices for implementing high-availability solutions involving sensitive and confidential hosted environments.
- Change Management and User Adoption: Experience applying change management principles and coordinating training, user manuals, and other adoption activities.
- Resource and Operations Management: Knowledge of resource allocation, operations management, financial management, technical implementation standards, and vendor performance validation.
- Microsoft Office and Project Tools: Working knowledge of Microsoft Word, Excel, Outlook, and Microsoft Project.
- Public Sector Experience: The evaluation criteria specify 5 years of experience in public sector environments.
- Security Clearance: Ability to meet the client’s CRJMC security clearance requirements.
- Onsite Availability: Must be able to work onsite at 21 College Street, Toronto, five days per week.
Preferred Qualifications and Assets
- Previous experience supporting the Ontario Public Service (OPS) or the Justice Sector.
- Experience delivering AV and videoconferencing projects in government, enterprise, or other complex institutional environments.
- Experience with multi-ministry and multi-year initiatives.
- Experience coordinating facility construction activities and integrating AV systems with building telecommunications infrastructure.
- Experience preparing Treasury Board or Management Board of Cabinet submissions.
- Experience working with external vendors, local trades, and complex procurement arrangements.
Required Technical and Project Deliverables
The successful candidate should be able to manage and coordinate the following deliverables throughout the project lifecycle:
- Project charter and project kickoff.
- Master project plan, work breakdown schedule, and resource plan.
- Procurement plan covering software, hardware, IP circuits, and bandwidth.
- Risk assessment, mitigation plan, and communication plan.
- Validated facility scope of work and mobilization plan.
- Test plan based on business and technical use cases.
- Business/user adoption plan, including training, user manuals, and GUI-related materials.
- Facility/construction completion validation.
- Equipment procurement, receipt, inspection, and validation.
- GUI design review and approval.
- Finalized functional design drawings.
- On-site system installation and implementation oversight.
- Quality assurance, system, and functionality testing.
- Commissioning, client handover, and formal client sign-off.
- Vendor as-built and closeout package, including SAF, inventory, photographs, programs, manuals, and as-built shop drawings.
- Lessons-learned sessions and service review participation.
- Internal closeout package, including financial report, site profile, and journals.
Candidate Evaluation Criteria
Candidates will be assessed against the following weighted categories:
| Evaluation Category | Weight |
|---|---|
| Project Management Skills | 35% |
| Technical Skills | 30% |
| Communication Skills | 30% |
| Public Sector Experience | 5% |
| Total | 100% |
Project Management Skills – 35%
- Extensive experience managing concurrent, technically complex I&IT projects across all phases.
- Knowledge of enterprise I&IT, AV, videoconferencing, and converged communications solutions.
- Strong risk and issue management, including collaboration with senior executives.
- Change management expertise and the ability to drive organizational transformation.
- Effective prioritization, resource allocation, and delivery management.
- Experience managing technical teams, vendors, and local trades to deliver within scope, schedule, and budget.
Technical Skills – 30%
- Advanced technical knowledge of AV and videoconferencing hardware and software.
- Ability to guide technical teams through infrastructure deployment and implementation.
- Experience managing project budgets, cost estimates, forecasts, and financial controls.
- Procurement, negotiation, goods and services acquisition, and contract administration experience.
Communication Skills – 30%
- Strong interpersonal, negotiation, consultation, and collaboration capabilities.
- Ability to align stakeholders and build effective client relationships and high-performing teams.
- Experience developing and delivering presentations, proposals, and business cases.
- Ability to influence decision-making and secure stakeholder buy-in.
Public Sector Experience – 5%
- Five years of public sector experience, as specified in the evaluation criteria.
Submission Instructions
- Requisition: RQ11747 – Senior Project Manager / Leader.
- Submission deadline: October 21, 2026, at 4:00 PM.
- Maximum submissions: Three candidates.
- Work arrangement: Mandatory onsite attendance, five days per week in Toronto.
- Security: CRJMC clearance requirement.
- Candidates should clearly demonstrate their AV and videoconferencing experience, project management tenure, technical project delivery experience, procurement and financial management capabilities, and public sector background in their resumes.