Dispatcher

About Us

The Miller Group, a subsidiary of Colas Canada, is a Canadian leader in the construction and maintenance of transportation infrastructure since 1917.

We provide exceptional customer service and operational support using our time-proven construction methods and innovative technologies, alongside the highest quality products and materials.

We leverage our global network to foster positive relationships that make a lasting difference in the communities where we live and work. Whether it is making your commute more efficient, keeping our communities safe, or making remote areas more accessible, at Miller we are proud to Build Greatness in everything we do.

Day In the Life

The Dispatcher is responsible for coordinating customer orders, scheduling deliveries, and managing communication between drivers, plant personnel, and suppliers to ensure efficient and timely concrete delivery. It will involve plant supervision and both managing and leading, all day-to-day drivers’ routine assignments. This role is critical for maintaining high service standards, optimizing fleet utilization, and supporting operational excellence.

Responsibilities

• Receive and process customer orders accurately, confirming product specifications, delivery times, and locations.
• Adjust schedules based on changing priorities, weather conditions, and customer requirements.
• Assign and dispatch trucks to meet delivery schedules while optimizing routes and minimizing delays.
• Monitor truck locations and status using GPS or dispatch software; communicate updates to customers and drivers.
• Serve as the primary point of contact for customers regarding delivery status, changes, and inquiries.
• Coordinate with plant operators, drivers, and suppliers to resolve issues promptly.
• Ensure compliance with safety, quality, and environmental standards during delivery operations.
• Track and report on delivery performance metrics (e.g., on-time delivery, utilization rates).
• Maintain accurate records of orders, delivery tickets, and driver logs.
• Prepare daily dispatch reports and communicate operational updates to management.

Qualifications

Compensation Data

Hourly Rate Range, $30-32 / hr

The Miller Group does not use artificial intelligence (AI) or any automated decision-making tools to screen, assess, or select applicants during our recruitment and hiring processes. All applications are reviewed and evaluated by qualified personnel (to ensure a fair and human-driven process)

Miller is proud to provide this unique career opportunity, we offer continuous learning, opportunity for growth, and a competitive compensation package. At our core; we are our people. We succeed because we respect our people and invest in their development, safety and well-being. Miller is an equal opportunity employer. We believe that diversity and inclusion are key attributes to building greatness. Miller’s core values of Integrity and Community welcomes everyone, at work and in the community, and our value of Accountability, means that we own our actions, our decisions and our results. As a Miller employee, this will ultimately be your commitment to our inclusive culture.

We will contact candidates selected for an interview. Accommodation for applications with disabilities will be made during the recruitment process when requested.