Service Delivery Manager

• Manage issues and risks associated with the project, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms.
• Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes.
• Ensure accurate development and traceability of requirements during project lifecycle.
• Manage the change enablement process throughout project duration.
• Manage client expectations, updates and buy-in, including representing Avanade at governance meetings.
• Manage and develop customer relationships and perceptions to achieve mutual goals.
• Manage Avanade and subcontractor staff assigned to the project.
• Determine the project approach, staffing, responsibilities, and schedule.
• Ensure that project resources receive any necessary training and are used effectively.
• Engage and manage appropriate onshore, offshore, and near shore workforces, including Service Licensing Agreements (SLAs).
• Assist in the sales process, including estimating work effort and expenses using Avanade’s standard tools.

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