Junior Application Architect(2+ years of experience) to support contact centre migration design and

Our financial services client is seeking a Application Architect II (2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture

Join a team supporting contact centre architecture initiatives within a large banking environment. This role focuses on architecture support for contact centres, migration design, and AI-related initiatives across platforms including Amazon Connect. The position offers exposure to industry-standard contact centre technologies and collaboration with internal and external stakeholders across multiple business areas.

Contract, Toronto or Montreal Hybrid, : 2 days on site, 3 days work from home

- Front Street West Corporate, Toronto, City Centre Tower A - Dundas Street, London, 50 Boulevard Cremazie West, Montreal or Telesat Court Corporate, Ottawa

12 month

Must Haves

• 2+ years as an IT Architect or 4+ years of prior Lead Developer experience
• Experience defining solution sets from requirements
• Proficiency with Jira and Confluence
• Advanced MS Office usage including Word, Excel, PowerPoint, and Visio
• Degree or Diploma

Nice to Have

• Agile experience
• Contact centre experience including IVR flows, desktop solutions, or telecom
• Experience with Agentic AI solutions
• Amazon Solution Architect certification
• Experience within banking, financial institution, or medical environments

Responsibilities

• Support architecture initiatives for contact centre platforms
• Design migration solutions for contact centre environments
• Contribute to AI-related project support activities
• Define solution sets from business requirements
• Present solutions to large stakeholder groups in virtual and in-person settings
• Collaborate with internal and external stakeholders