Sr. Business Systems Analyst - ServiceNow Governance Lead

Role Overview

We are seeking a Senior Business Systems Analyst with strong ServiceNow CMDB experience to support a large-scale CMDB assessment, governance and optimization initiative.

This individual will serve as the primary stakeholder-facing BSA, facilitating workshops across business and technology groups to understand current-state CMDB processes, identify gaps and develop recommendations for future-state improvements.

The successful candidate will bring hands-on CMDB project experience combined with excellent facilitation, consulting and stakeholder-management skills. Previous experience supporting CMDB implementations or optimization programs within large, complex organizations is strongly preferred.

Duration: 1 year contract

Location - Downtown Toronto - HYBRID - 2 days onsite

37.5 hours / week

Key Responsibilities

• Lead recurring workshops with business, technology, asset management and data stakeholders.
• Facilitate discussions to understand existing CMDB processes, workflows, ownership and data usage.
• Gather and document current-state business and CMDB processes.
• Drive stakeholder meetings toward clear decisions, actions and deliverables.
• Identify gaps, pain points and opportunities within current CMDB processes.
• Challenge existing processes and provide recommendations based on industry best practices.
• Partner with technical and documentation resources to develop current-state assessments.
• Contribute to the development of a future-state CMDB improvement roadmap.
• Support executive-level recommendations and presentations.
• Assist with data governance activities including Critical Data Elements and data quality requirements.

Must-Have Qualifications

• Senior Business Systems Analyst experience across financial services
• Strong hands-on project experience with ServiceNow CMDB.
• Previous involvement in CMDB implementation, transformation, remediation or optimization initiatives.
• Demonstrated experience facilitating complex stakeholder workshops.
• Strong requirements gathering and process analysis capabilities.
• Ability to influence stakeholders and drive meetings toward outcomes.
• Strong understanding of CMDB processes, configuration data and industry best practices.
• Experience working within large, complex enterprise environments.

Nice-to-Have

• Financial services/banking experience.
• ServiceNow CSDM implementation experience.
• Data governance/data quality experience.
• Critical Data Element identification.
• Collibra, Alation and/or Informatica experience.
• SAM/HAM exposure.

Ideal Candidate Profile

A consultative, stakeholder-facing CMDB SME/BSA who has seen CMDB implemented successfully elsewhere and can help challenge and improve the organization's existing approach.