Sr. Consultant, Process Improvement & Transformation – Employee Relations

Job Description

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This 14-month contract will support process improvement and transformation initiatives across Enterprise Employee Relations. Working with ER teams globally, including Canada, the U.S., and Asia, the Sr. Consultant will help re-engineer core ER processes end-to-end to strengthen consistency, efficiency, governance, and the stakeholder experience.

The Enterprise ER team provides advice on complex employee relations matters, including workplace concerns, investigations, conduct issues, performance-related matters, organizational change, and other sensitive employment issues. The team partners with HR, Legal, Compliance, business leaders, and other stakeholders to support fair, consistent, and risk-informed outcomes across Sun Life.

What Will You Do?

Process Improvement, Redesign & Governance

• Proactively assess current-state ER processes end-to-end to identify opportunities to strengthen consistency, efficiency, governance, and the employee, leader, and colleague experience
• Support technology or case-management-system enhancements from a process perspective, partnering with internal teams as needed
• Identify opportunities to simplify, streamline, and strengthen ER workflows, including ways to reduce friction, improve handoffs, and improve experiences for employees, leaders, and ER colleagues
• Design clear process guidance, workflows, playbooks, job aids, and toolkits that translate redesigned processes into practical execution supports
• Refine and develop templates, precedents, checklists, and other ER documentation resources to support efficient, consistent process execution
• Establish a mechanism for ongoing process feedback and continuous improvement that can be handed over for business-as-usual ownership

Change Management & Transformation

• Lead structured change initiatives from discovery through design, pilot, rollout, and adoption
• Coordinate cross-functional working groups and workshops with ER case managers, investigators, Legal, HRBPs, and other stakeholders to gather requirements and validate designs
• Develop communications, stakeholder engagement plans, training, and enablement materials that support successful implementation and sustainable adoption
• Track and report progress, risks, issues, and implementation challenges to ER leadership on a regular cadence, escalating where needed
• Act as a change agent by building buy-in, supporting adoption, and helping embed new ways of working across ER teams and stakeholders

What Do You Need to Succeed?

• University degree in Human Resources, Business Administration, Industrial Relations, Organizational Development, Change Management, or related field
• 5+ years of experience in HR, Employee Relations, HR Operations, Process Improvement, Program Management, Change Management, or business transformation
• Demonstrated experience leading process improvement, operating-model redesign, or transformation initiatives, ideally within HR
• Experience designing and implementing process guidance, workflows, playbooks, job aids, toolkits, templates, precedents, standard operating procedures, or other resources that support consistent process execution
• Strong project, program, stakeholder management, facilitation, and written communication skills
• Ability to manage ambiguity and competing priorities in a complex environment
• Curious and continuous-learning mindset, with a pragmatic approach to solving problems and improving how work gets done
• Experience working within Employee Relations, HR Operations, or a related HR centre of expertise
• Formal training or experience in change management or process improvement methodologies is an asset

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential
• Flexible Benefits from the day you join to meet the needs of you and your family
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
• We’re honoured to be recognized as a 2026 Best Workplaces in Ontario by Great Place to Work® Canada
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

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