Learning Resource Support Specialist

Purpose:
The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 27, undergraduate and graduate students, and almost programs delivered through 25 Departments, Schools and Colleges. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that have an impact on the world. The Learning Resource Support Specialist (LRSS) is responsible for supporting students, faculty and staff in LA&PS learning spaces by providing front-desk support and customer service, technical support and general administrative support to the day-to-day operations of LA&PS learning spaces. The role is responsible for ensuring proper usage of the learning space computers, software, applications, audio-visual equipment and peripherals, according to appropriate policies and procedures. Additionally, the role supports active learning methodologies utilized by LA&PS course instructors in LA&PS learning spaces. The role will support the vision, mission, values and strategic direction of the Faculty of Liberal Arts & Professional Studies and York University, and contribute to a positive, supportive, and student-focused team environment of high performance, respect, trust, collaboration, and continuous improvement. Embraces diversity and fosters inclusion.

Education:


Experience:
Three years related experience supporting learning technology, including computer hardware, software and peripherals. Experience diagnosing and resolving hardware and software problems associated with desktops, mobile devices and peripherals. Experience providing training and information to users. Experience supporting and maintaining audio-visual equipment. Experience supporting digital media equipment, control software, video creation and editing software.

Skills:
Effective communication skills, including the ability to obtain and relay information accurately.
Effective interpersonal skills, including the ability to deal courteously, tactfully, and effectively with external partners, students, faculty, and staff. Ability to maintain confidentiality.
Ability to exercise good judgment and flexibility in an environment of continuous change and process improvement.
Effective attention to detail, including the ability to work effectively and accurately under pressure of high volume and constant interruptions.
Effective organizational skills, including the ability to multi-task, set priorities and meet deadlines.
Ability to work independently and as a member of a team in an environment of high volume and competing priorities.
Intermediate MS Office (Word, Excel, Outlook).
Ability to use collaboration tools (MS Teams, SharePoint, WordPress). Knowledge:
Knowledge of an on-line computerized records system (SIS Student Information System).