Assistant Manager, Income Processing - Asset Servicing (GWO)

Is this role right for you?

In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Ensure the accurate collection, management and timely processing of all Coupon, Interest and Maturity payments and pivots by reviewing online reports/files and processing payments received from depositories and issuers.
• Dynamic individual, that is capable of learning quickly and is a change agent.
• Provide ongoing assistance to the department manager by updating and cleaning the control accounts daily, training and cross training other team members as required, and providing support with other functions as required. Completion of sundry and other ad-hoc duties as assigned among the team.
• Running projection reports, balancing and querying large data sets;
• Data reconciliation and financial reporting;
• Centre of excellence for product and depository knowledge within Asset Servicing.
• Completes sundry and other ad-hoc duties as needed.
• Support other departments/branches by responding to enquiries globally and providing customer service in accordance with GWO’s policies and procedures.
• Providing support with each other’s functions as required with volumes and projects.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champions a high performance environment and contributes to an inclusive work environment.
• Coordinates the resolution of complex enquiries and payment discrepancies, balancing client outcomes, market practices, operational controls and financial risk.
• Leads process-improvement and automation opportunities that enhance accuracy, timeliness, scalability, control effectiveness and the client experience.

Dimensions:

• Strong data management and visualization abilities to work through large sets of data with attention for detail;
• Daily interactions with internal partners – GWO Operations, Finance and Wealth.
• Independent oversight and coordination of high-value, time-sensitive income distributions across global markets.
• Accountability for complex exception resolution, escalation, control effectiveness, stakeholder communication and operational improvement.
• Effective prioritization and sound judgement are required in an environment of fluctuating volumes, competing deadlines and non-standard hours.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Post-secondary degree or diploma in Business, Finance, Accounting, Economics or a related discipline, or equivalent practical experience.
• Typically 5 or more years of relevant financial-services, capital-markets, custody or asset-servicing experience, including strong experience in income processing or a comparable operations function.
• Experience coordinating complex work, leading issue resolution, supporting controls and influencing outcomes across teams without formal authority.
• Strong analytical and data-management capability, with advanced Excel skills; VBA, SQL, Python, data-visualization or automation experience is preferred.
• Broadridge or comparable securities-processing platform experience is an asset.
• Strong written and verbal communication skills, including the ability to explain complex issues, risks and recommendations to operational and management audiences.

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence.

What’s in it for you?

• Opportunity to engage with various GBM business groups on KYC/AML topics and client outreach activities
• Opportunity to enhance knowledge of GBM’s global product offering, business lines and functional processes, as well as gain exposure to the overall bank
• Opportunity to build strong strategic relationships across broad partner and stakeholder groups within GBM globally and across the bank
• Be a key member of a dynamic and engaged team with strong leadership and focused personal and career development support
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.