Technical Support Specialist

Salary: $60,000 - 70,000 per year

Requirements:

• At least four years of hands-on IT support experience; education does not count toward this experience requirement.
• Experience supporting multiple clients, locations, or environments is an asset.
• Strong troubleshooting skills and curiosity about identifying root causes.
• Excellent written and verbal communication skills.
• A friendly, professional, and approachable manner.
• Ability to explain technical concepts clearly to non-technical people.
• Willingness to mentor others, share knowledge, and learn from teammates.

Responsibilities:

• Resolve clients day-to-day technology issues remotely and on-site.
• Troubleshoot Windows, Microsoft 365, networking, and business application issues.
• Support printers, scanners, mobile devices, and other technology used by small and medium-sized businesses.
• Investigate and resolve network connectivity and infrastructure issues.
• Manage incident and service request tickets, prioritizing quality and client satisfaction.
• Collaborate with teammates to solve problems and share knowledge.
• Use modern RMM, PSA, and support tools to deliver service.
• Help teammates address more challenging issues and serve as a trusted source of technical knowledge.

Technologies:

• Support
• Microsoft 365
• Mobile
• Network
• Windows
• Office 365
• REST
• SMB

More:

We are Rock Solid Computer Services, providing fully managed IT services to organizations across Sudbury and Northern Ontario. We help clients stay productive, secure, and focused on their businesses. This frontline support role involves varied client challenges rather than project work, within a collaborative team that values learning, customer service, and sharing expertise. The position is full-time and permanent, pays $60,000–$70,000 per year, and is in person. Business casual attire is required. Benefits include a company pension, dental care, disability insurance, extended health care, on-site parking, paid time off, RRSP matching, and vision care. An interest in science fiction, pop culture, and technology is welcome.

last updated 41 week of 2026