EXECUTIVE HOUSEKEEPER

Position Summary: Administers the housekeeping/laundry functions for the facilities including restaurants, public areas, spas, and guestrooms ensuring that departmental objectives are met both financially and qualitatively.

Duties and Responsibilities:

· Providing personalized and exceptional guest service at every given opportunity

· Accountable the General Manager, Housekeeping Supervisors, Laundry, Guests and Team Members

· Supervises and directs Room Attendants, Night Cleaners, Housepersons

· As Duty Manager, supervise all duty staff in hotel (rotating approx. once per month)

· Directly responsible to ensure that the property is clean at all times

· Directly responsible that ongoing maintenance of furniture, carpeting, equipment and supplies required, are in the highest quality/condition and working order as per Hotel Standards for a four-diamond rating

· Planning and scheduling of staff for housekeeping/ laundry department to meet daily requirements

· Ensures all LHPL properties’ laundry is collected cleaned, pressed and returned to the individual property in a timely fashion

· To ensure sufficient levels of operating equipment for all properties periodically taking a full inventory to ensure replenishment happens as required

· Human Resource function related to recruitment, training, motivating and progressive corrective action

· Responsible for preparing and maintaining departmental budget objectives within company guidelines

· Prepare housekeeping reports as required with respect to inventory levels, staffing, and maintenance and capital improvements as required

· Ensure Guest services are delivered promptly and efficiently as per company’s quality standards

· Meeting established up-selling and sales goals

· Having a thorough knowledge of Lais Hotel Properties’ products and services

· Suggesting additional products and services meeting our Guests’ specific preferences

· Assessing Guests’ individual needs to meet standards for additional products and services

· Actively seeking ways to meet Guests’ product or service needs

· Responsibility for ongoing safety compliance by staff including training, monitoring, overseeing and recommending safe work practices

· Assist in coordination of planning special events with respect to staff requirements, logistics of space requirements, rooms, etc.

· Filling duty manager shifts when required

· All other duties as required

Technical/Managerial/Administrative Requirements:

· Safety training required

· Some supervisory training in employment legislation is required

· Must be current on issues and changes within the hospitality industry

· Good analytical skills required to anticipate future conditions and respond to needs of those situations

· A sound knowledge and understanding of all hotel and restaurant operations

Professional Requirements:

· Minimum of Grade 12 required

· College education or diploma in hospitality industry is considered an asset, but is not a requirement

· Entry to Intermediate Level computer literacy such as Word processing and spreadsheet programs

· Hospitality industry specific training (courses, seminars) to keep current in the industry is required

· Highly recommended 5-7 years in the hospitality industry (preferably in the area of housekeeping)

· Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

· Excellent communication skills both written and oral

· Highly adaptable and flexible individual who is able to adjust to rapidly changing work demands

· Must be dependable and reliable

· Self-motivated and able to set goals and work under their own initiative

· Must be diplomatic to answer complaints from Guests and Team Members

· Able to maintain a positive working environment with high quality customer service

· Confidence in selling an up-selling products and services

· Positive sales-oriented personality

· Desire to meet goals

· Ethical and honest

Physical Requirements:

· Ability to work under pressure within specific deadlines

· Ability to plan and prioritize duties quickly and efficiently

· Ability to maintain a proactive approach to the housekeeping/laundry activities