IT Support Specialist

Salary: $60,000 - 80,000 per year

Requirements:

• 3+ years of Tier 2 or higher IT support experience, including at least 3 years supporting and administering Microsoft 365 environments.
• Experience with Entra ID, Outlook, Teams, SharePoint, and OneDrive.
• Demonstrated ability to troubleshoot issues beyond basic Tier 1 support, with strong working knowledge of Windows and experience supporting hardware and software.
• Ability to prioritize multiple support requests in a busy environment.
• Strong customer service and communication skills, including the ability to support non-technical users with patience and clarity.
• Practical, analytical, and resourceful troubleshooting skills; ability to work independently, manage competing priorities, and escalate when appropriate.
• Ability and willingness to travel periodically to company locations across Southern Ontario; the posting specifies travel of up to 25%.
• Post-secondary education in IT, Information Systems, Computer Science, or a related field is preferred but not required.
• Hands-on or field-based IT support experience and experience in an MSP, multi-location, or varied IT environment are assets.
• Experience with Intune or other device management platforms, Microsoft security tools and concepts such as MFA and conditional access, document management, RMM tools, endpoint management, or multi-location organizations is beneficial.
• A positive, collaborative approach, sound ownership and follow-through, and an interest in resolving root causes while supporting a healthy team environment.

Responsibilities:

• Serve as the primary contact for day-to-day IT support, managing requests from intake through resolution.
• Troubleshoot and resolve Tier 2 issues involving Microsoft 365, Windows and Apple devices, hardware, software, and user access.
• Prioritize support requests according to urgency, business impact, and employee needs.
• Support employee onboarding and offboarding, including account setup, access, software, and equipment.
• Coordinate software installations, device configuration, and other technical requirements.
• Work directly with employees to understand problems, explain solutions clearly, and follow through until issues are resolved.
• Research and troubleshoot unfamiliar or undocumented technical problems using available resources and sound problem-solving practices.
• Travel to company locations across Southern Ontario to provide hands-on support as needed.
• Provide occasional after-hours on-call support for urgent or critical issues; regular hours are standard business hours.
• As capacity allows, contribute to IT initiatives involving security, procurement, systems improvements, infrastructure, and other projects.

Technologies:

• AI
• Hardware
• Support
• Microsoft 365
• Security
• SharePoint
• Windows
• Office 365

More:

We are hiring a Tier 2 IT Support Specialist for a full-time position in Southern Ontario and the Greater Toronto Area. Our IT environment is growing and evolving, offering variety, learning opportunities, and visible impact. You will be a key support contact for employees, with potential to contribute to broader technology initiatives as you become familiar with our systems. The role is hybrid with regular on-site presence, primarily office-based, and may involve setting up or moving IT equipment. Occasional travel across Southern Ontario and occasional after-hours on-call support are part of the working conditions. We offer an annual salary of $60,000–$80,000, casual dress, company events, dental, disability, extended health, life and vision coverage, and mileage reimbursement. We welcome applications from qualified individuals and will provide accommodations during recruitment when requested. Our hiring team reviews every application, does not use AI to screen or assess candidates, and contacts candidates selected to proceed.

last updated 41 week of 2026