IT Service Desk Engineer

Salary: $50,000 - 60,000 per year

Requirements:

• We prefer a diploma, certificate, or degree in Information Technology, Computer Science, or a related field.
• We value previous customer service or technical support experience.
• Familiarity with Windows 10 and Windows 11, Microsoft 365, Active Directory, basic networking, and mobile device support is preferred.
• Were looking for strong problem-solving, communication, and customer service skills, along with the ability to prioritize and manage multiple tasks.
• Applicants must be legally authorized to work in Canada without employer sponsorship.
• English is required.
• A driving licence is required.

Responsibilities:

• Respond to client requests by phone, email, and remote support tools.
• Troubleshoot Windows desktop and Microsoft 365 issues.
• Help users with password resets, account administration, and access requests.
• Support printers, workstations, mobile devices, and common business applications.
• Record issues, resolutions, and procedures in our service management platform.
• Escalate complex issues to senior engineers when needed.
• Follow our established processes and security best practices.
• Take part in ongoing technical training and professional development.

Technologies:

• Active Directory
• Support
• Microsoft 365
• Mobile
• Security
• Windows
• Office 365
• Cloud

More:

Were Strategic Technology Associates (STA), a growing managed IT services provider serving businesses throughout Atlantic Canada. We help organizations use technology securely and effectively while delivering responsive support. Were hiring an IT Service Desk Engineer I for a training and development role on our growing team, based in Moncton or Halifax, New Brunswick, with hybrid or in-office work; the listed work location is hybrid remote in Moncton. The salary is $50,000–$60,000 per year, based on experience and potential. We offer group benefits, RRSP matching, paid vacation, training and certification support, mentorship, a collaborative team environment, and exposure to a broad range of technologies and industries. This role offers a defined development path toward IT Service Desk Engineer II, with increased responsibilities and compensation based on performance and skill development.

last updated 41 week of 2026