Mobile Supervisor.

Overview

Job Skills / Requirements

The Mobile Supervisor is responsible for the overall quality of service delivery, departmental morale, and overall operational efficiency of the Mobile Department operations.

What We Offer

• Competitive wages (based on site rate)
• Uniforms provided at no cost
• Development and training through Paladin’s Learning Management System
• Opportunities for career growth in the field or corporate
• May be eligible for extended health and dental benefits
• Employee and Family Assistance Program
• Exclusive discounts with company partners

Overview of Responsibilities

• Balance supervisor oversight of the Mobile Officers on shift while completing patrols, alarms, tasks
• Provide written recommendations for efficiencies to the Mobile Manager to enhance service levels to Paladin’s clients and improve the employee experience
• Check in and monitor the progress of all mobile units on shift and reach out if anyone is falling behind and provide support
• Communicate all client and management expectations effectively to the Mobile Officers while nurturing a team-based approach to problem solving
• For new Mobile Officers, the Mobile Supervisor will check in frequently to confirm the new Mobile Officer has received thorough and correct training. The Mobile Supervisor will flag any deficiencies for the Mobile Manager to address
• Upon request of the Mobile Manager, the supervisor will program and install Tracktik checkpoints at new sites or to replace missing or malfunctioning checkpoints at existing sites. The Mobile Supervisor is not to create new checkpoints without the written permission of the Mobile Manager on a case-by-case basis
• Report any concerns regarding fleet vehicles to the Mobile Manager via writing. The Mobile Supervisor will also frequently spot check mobile units for cleanliness and damage and will escalate as needed to the Mobile Manager
• Provide an end of shift briefing via writing to the Mobile Manager of any tasks or duties beyond that of regular activities such as patrolling, alarms, etc.

Requirements

• Minimum of 1 year of work experience in the security industry
• Valid BC Security Licence
• Valid BC Class 5 Driver’s License with clean driver’s abstract
• Ability to pass a Criminal Record Check
• First Aid with AED Certified, to provincial standards
• MOAB (Management of Aggressive Behaviour) certified
• Ability to quickly plan, organize, and problem solve
• Ability to make decisions based on Paladin best practices when no manager is available
• Must possess strong deportment and professionalism in all situations
• Strong written and verbal English communication skills
• Flexible availability (nights, weekends, holidays)
• Legal eligibility to work in Canada

Certification Requirements (All)

Valid BC Security Licence