Senior Communications Specialist to manage technology communications for B2B Banking & Credit

Duration: 1 year

Location: Downtown Toronto - Hybrid – Mon anchor day and Tues or Friday - flexible

Working hours: Standard 9 to 5 – Mon to Fri/37.5 hours/week

Line of business: T&O

The Communication Consultant’s primary responsibility is to manage the multiple facets of communicating technology strategies and deliverables for a technology department who is responsible for the B2B Banking & Credit Technology systems.

Must Haves

• Typically, between 5 - 7 years of relevant experience
• Experience supporting internal communications, technology communications, leadership updates, newsletters, articles, announcements or PowerPoint materials is preferred.
• Post-secondary degree in in Communications, Public Relations, Journalism, Computer Science or a related field of study or an equivalent combination of education and experience

Communication Skills

• Excellent written and verbal communication skills for crafting clear, compelling messaging.
• Ability to tailor communication for different audiences (e.g., technical teams, end-users, executives, or external stakeholders)
• Uses a straight-talk and story-telling approach for communications.
• Gathers feedback and continually evaluates the effectiveness of the communications strategy and output / content
• Remains alert to new trends, tools and methods of communication, and makes recommendations on their application.
• Applies established communication tools, templates and methods consistently, and shares practical improvement suggestions where applicable.
• Skill in storytelling to highlight the value and impact of technology.

Technical Skills

• Strong-level expertise in all MS Office Products, with high concentration on Outlook, MS Teams, Powerpoint
• Ability to support simple visuals, infographics, PowerPoint clean-up and presentation formatting as needed

Technology Knowledge Skills

• Understanding of the broad technology concepts (i.e. Application Development and Implementation, Technology migrations and conversions, Cloud Capabilities)
• Familiarity with technical terminology and the ability to translate it into simple, customer-friendly language.
• Awareness of industry trends and competitive landscape, (Technology and Financial Institutions).

Organizational Skills

• Ability to build plans, manage timelines and deliverables, including deliverables reliant on multiple input sources and reviewers.
• Ability to understand and coordinate between multiple communications channels.
• Experience in managing multiple stakeholders and priorities.
• Strong follow-up discipline, attention to detail and ability to track open items, approvals, dependencies and deadlines.

Responsibilities

• Build content from multiple input sources and craft clear, concise and engaging written materials
• Elicit comprehensive and relevant information from a diverse stakeholder group (including technical resources) and translate into easily consumable data for non-technical audiences
• Use established communication channels and templates effectively for existing communication channels
• Develop a working knowledge of the bank’s strategies and our department’s strategies to enable content which links strategies, achievements, opportunities and benefits
• Provide practical communications support, first-pass drafting, editing and message refinement under the direction of the communications lead
• Build effective relationships with internal/external stakeholders
• Work independently on a range of complex tasks, which may include unique situations.
• Focus is primarily on group-level communications and support requests across the business/group.
• Support execution of the communications schedule by drafting, editing, coordinating and tracking recurring and ad hoc communications for the group
• Broader work or accountabilities may be assigned as needed.
• Typical / existing communication deliverables include:
• Pre and post-production release communications
• Weekly achievements content for newsletters, ad hoc achievements content for other Bank Communications platforms
• Inputs to leadership updates, group articles, announcements and other short-form communications as required
• Presentations on group strategies
• Inputs to townhalls and leadership messaging