Disability Absence Consultant (12-Month Contract)

Job Description

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Reporting to Manager, People Operations (Absence Management). We are seeking a Disability Absence Consultant (12-month contract) to provide expert HR support within HR Shared Services (HRSS) and support Sun Life’s Salary Continuance program. The ideal candidate brings strong HR operations and disability absence experience, sound judgement, and the ability to collaborate effectively across teams.

What will you do?

• Employee Support and Case Administration:Serve as a subject matter expert on the Salary Continuance program, processes and systems; resolve complex disability-related absence inquiries and escalate as neededProvide clear, empathetic guidance to employees on the disability absence process including timelines, required documentation and employee responsibilitiesAdminister Salary Continuance and disability-related absences across the leave lifecycle, including intake, documentation, case monitoring, employee follow-up, return-to-work, payroll status changes and LTD transitions
• Process Improvement and Project Participation:Identify opportunities to strengthen audit controls, cross-functional collaboration, employee experience and escalation practices, and to streamline workflows and reduce manual tasksParticipate in Salary Continuance and absence management process reviews and workstreams; document findings and share practical recommendations and disability-management best practicesPartner with HR stakeholders to develop, test and implement agreed improvementsUpdate process documentation, communication templates and tools to reflect agreed improvements, and partner with Manager, People Operations (Absence Management) to update training materials
• Cross-Functional Collaboration:Coordinate with Payroll, Benefits, Disability Case Managers, Workplace Accommodations, Employee Relations and HR partners to support accurate case administration and a consistent employee experience
• Data, Policy and Compliance:Maintain accurate and timely employee data in HR systems and manage audits, reporting and data quality activitiesEnsure work complies with Salary Continuance program booklets, benefits contracts, approved process flows, data privacy requirements and applicable laws

What do you need to succeed?

• Disability and Absence-Management knowledge
• Operational Case Management
• Employee-Centred Support & Communication
• Process Improvement and Continuous Learning
• Stakeholder Collaboration and Influence
• Risk Awareness, Judgment and Escalation
• HR Systems Proficiency
• Strong Attention to Detail, Data Accuracy and Organization

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential
• Flexible Benefits from the day you join to meet the needs of you and your family
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
• We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

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