Customer service representative Human Resources

Job Description

Are you passionate about customer service and eager to play a key role in the employee experience? Do you enjoy solving problems, providing solutions, and working in a collaborative environment? This position is for you!

You will be the first point of contact for all of our team members across Canada, answering their questions and supporting them on a variety of human resources-related topics. You will help create an exceptional employee experience by building strong relationships and providing fast, accurate, and friendly service.

Your main responsibilities:

• Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service;
• Serve as the first point of contact for all HR inquiries, determine the necessary actions to resolve them, and escalate complex situations to Level 2 technicians;
• Provide clear and accurate information about HR policies, procedures, and processes.

Qualifications

To join our team, you need:

• A minimum of 1 year of experience in customer service (preferably in a call center).
• Ability to simultaneously manage multiple systems, emails, and phone calls.
• Bilingual in French and English, both spoken and written, as you will need to collaborate with colleagues and clients across Canada.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.