Client Services Representative

Our client, a well-established and growing financial services group in St. John’s, NL, is seeking a dedicated and detail-oriented Client Service Representative.

In this permanent role, you will act as the primary point of contact for group benefits clients, supporting all related service activities and helping to build strong, long-term relationships.

Key Responsibilities for the Job:

• Respond to inbound client inquiries via phone, email, and chat in a professional and timely manner
• Manage and update client accounts
• Assist clients with product information, service issues, and account changes
• Maintain accurate and detailed records of all client interactions
• Support project management initiatives by coordinating tasks and tracking progress
• Contribute to the development of customer service strategies that improve satisfaction and retention

Experience & Attributes for Success:

• LLQP is mandatory; or a willingness to be completed with 6-12 months
• GBA or CEBS designation is preferred, but not required
• Experience with insurance company platforms such as Manulife, Blue Cross, Canada Life, and Sun Life
• Proficiency in Customer Relationship Management (CRM) systems
• Strong communication skills with the ability to clearly explain complex information
• Strong analytical skills for interpreting data and providing actionable insights
• Ability to manage multiple priorities in a fast-paced environment
• Proven ability to build and maintain strong client relationships

If interested in this opportunity, please apply online by clicking the Apply Now button.

Administrative Staffing is committed to promoting diversity and inclusion in the workplace. We believe that it is essential for workforces to reflect the communities they serve, where everyone feels included and valued. We promote environments that value and respect all individuals, regardless of their race, ethnicity, gender, sexual orientation, age, ability, religion, or any other personal characteristic.

We encourage applications from underrepresented groups including African Canadians, Indigenous/Aboriginal People, Racially Visible Persons, Women, Persons with Disabilities, and 2SLGBTQ+ Persons.

Self-identification is encouraged but not required during the application process and accommodations can be requested during the recruitment process. If accommodations are needed during the assessment process, such as an interview or testing, please let us know and we will make arrangements to meet your needs.