Sr. Business Systems Analyst (API / Oracle / SQL)

Description

The Regulatory and Customer Central (R&CC) team is responsible for enterprise customer data used by TD's key banking systems for delivering customer-centric data and services to our technology clients and business partners. The R&CC team is currently seeking a full-time Business System Analyst to work in the Operations Pod supporting the Enterprise Permission Centre (EPC) application. EPC is the primary application used by Canadian and US TD employees and customers to easily update and access customer and contact permissions information, and helps enable TD to contact customers for marketing, research, and customer service opportunities in alignment with regulatory regulations. EPC is comprised of a web / customer-facing public site as well as an employee-facing internal site. Its technology stack includes an Oracle database, a GUI front-end, DB2, a batch suite of jobs, and two APIs.

The Operations Pod supports the stability and resiliency of the EPC application and is actively involved in helping its vendors and partners send / receive critical data.

If you have an engineering mindset and a passion for deeply engaging with Journey partners to fully understand and drive forward their goals, then the Core Platform's R&CC Business Systems Analyst team is the place for you!

Primary Purpose of the Role

As a key member of the R&CC Operations Pod, you will :

• Develop deep knowledge of business objectives and values alongside application capabilities to ensure technology delivery aligns with business strategic direction.
• Facilitate Pod Intake Triage meetings and ensure Pod readiness for each program increment / sprint to refine / concisely and accurately document requirements for change, assist to story-point, prioritize and assign intakes and create acceptance criteria, DOR and DOD.
• Identify dependencies, engage and track all internal and external partners and vendors throughout the Feature lifecycle, ensuring all parties align to gating requirements and delivery milestones.
• Participate in triage of Audit and Application Security requests and Findings including assignment and tracking of issues to completion via Archer tool.
• Assist Pod Scrum Master to maintain JIRA board, create and assign JIRA Epics / Stories / Tasks, plan and organize system changes and track all JIRA issues to completion.
• Act on partner requests (e.g. data mining / data changes) and follow-ups for information and enhancements to support Journey-sponsored and Infrastructure initiatives.
• Work in close collaboration with Journey partners, Product Owners, Architects, Software Engineers, Quality Engineers and Vendors to drive clarity, test at all points in the Feature lifecycle, and support deployment.
• Lead Vendor relationship management, facilitate communication and proactively resolve issues.
• Activity seek opportunities to gain efficiencies via automation initiatives.

Experience and / or Education

Required

Preferred

Key Competencies

Additional Information

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only) :

Sans Objet