Technical Support Specialist

Vidir Solutions Inc., Elevating Careers and Community

We rise by lifting others” – Robert Ingersol

What makes a Vidir Hero? Someone who serves others, acts with integrity, keeps others safe, and uses their powers to elevate others. Our team at Vidir is made up of individuals who help others do what they do best. Whether that’s creating a perfect precision weld or designing the next dynamic solution in automated material handling, our team members know that what they are doing every day is helping someone else be successful as well. With world class automation products in every industry and in over 45 countries across the globe, Vidir offers you a chance to be innovative and to set and achieve high standards. As one of Manitoba’s Top Employers a career at Vidir will help you find meaning in Mondays!

Working at Vidir is about more than just being an employee; we work hard and hold ourselves to high standards. We encourage continuous growth, diversity, and lifting others up. We live by the Code of Vidir HEROICS, our shared set of values and the way they shape our decisions and actions to turn every day into an epic opportunity to elevate to the next level. At Vidir, you’re part of the family and this is our family culture.

Our mission is to “Make the world’s products safely accessible”. We are looking for ambitious, curious, creative individuals, who are continuously growing to join our team of Vidir Hero’s.

Technical Support Specialist

Vidir Solutions is a leading manufacturer and worldwide supplier of vertical motorized storage carousels and display systems.

The Technical Support Specialist is responsible for ensuring that exceptional technical and mechanical support is provided to all customers so that the product operates smoothly, efficiently, and safely, in the field. They will provide support and expertise to the customer to solve, maintain, and troubleshoot mechanical systems of every Vidir product.

This position is an on-site role at our Arborg, Manitoba facility and is not an IT related role.

Responsibilities :

Advanced technical troubleshooting with Vidir customers calling in to resolve concerns related to their equipment. They will diagnose mechanical and electrical issues over the phone or by email, and provide necessary feedback to aid the end user in rectifying problems.

Ensure timely and organized service by collaborating with service partners for seamless execution.

Communicating the appropriate information to the parts and shipping departments to ensure appropriate parts are delivered to the customer.

Maintain accurate documentation of customer interactions, service requests, and technician actions. Prepare and update reports summarizing support activities and outcomes.

Implement preventative maintenance programs for new and existing customers.

Providing high quality customer service that aligns with Vidir’s service and quality standards.

Qualifications :

1-3 years’ experience in the service industry

Experience troubleshooting HMI and electrical / mechanical machine interfacing

ERP software experience.

Good oral, writing, and communication skills with a strong customer focus.

High Emotional Intelligence

Proficient with computers and the ability to manage new software programs.

Trades certificate in a mechanical or electrical related field or a Diploma / certificate as an electrical or mechanical technician / technologist would be preferred.

Love Where you work – Live where you love :

You’re elevating others every day – we want you to reach the next level too! That’s why Vidir offers a competitive salary and benefits package; as well as incentives, perks and parties that promotes a culture of recognition and a rewarding work environment. We are also located in some unique locations that allow for the ultimate opportunity to enjoy that elusive work life balance. Ask us about our locations to find out more! It’s time to rise together and come manufacturer a brighter future with us!

Explore our company and products at www.vidirsolutions.com

Find out about the Vidir experience at www.youtube.com / watch?v=LpIXnfj6Q8c

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Behaviors

Preferred

Innovative : Consistently introduces new ideas and demonstrates original thinking

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well