Intermediate Desktop Support Analyst to assist with new desktop deployments and Active Directory
s i systems • Calgary
7 days ago
Job type
- Full-time
Job description
Our client is seeking a Intermediate Desktop Support Analyst to assist with new desktop deployments and Active Directory transition activities, using ConnectWise
6 week contract. Candidates must be located in Calgary. Will be on-site 5 days/week in SE Calgary. (Must own a vehicle for occasional travel across Calgary)
Must haves:
- 3+ year of experience in a Desktop Support or Service Desk role assisting a -user environment.
- Experience with Active Directory and Windows user/account administration.
- Experience using ConnectWise, or similar ticketing system
- Familiarity with Windows 10/11 troubleshooting.
- Experience with Microsoft and common productivity applications.
- Strong customer service and communication skills.
Nice to haves:
- Customer-focused approach
- Strong troubleshooting and problem-solving skills
- Attention to detail
- Good written and verbal communication
- Ability to work independently while knowing when to escalate
Responsibilities:
- Assist with creating, modifying, and disabling user accounts in Active Directory.
- Perform new-user onboarding tasks, including account setup, group membership, permissions, and workstation preparation.
- Assist with employee onboarding/offboarding by disabling accounts, removing access, and completing equipment and access checklists.
- Follow established onboarding and offboarding procedures to ensure security and consistency.
- Coordinate with HR, management, and other IT team members regarding user start dates and departures.
- Maintain accurate documentation of user changes and completed tasks.