Sales & Operations Coordinator

Tasks

• Provide daily administrative support to the sales team.
• Answer phone calls, manage emails, and follow up on requests.
• Maintain customer records and ensure documentation is up to date.
• Prepare and send quotations, pricing proposals, technical documents, and samples.
• Receive, verify, and process customer orders.
• Coordinate orders with suppliers and monitor their progress.
• Manage import and export logistics across North America in collaboration with carriers and business partners.
• Monitor inventory levels and coordinate transportation requirements.
• Ensure customs clearance procedures and required documentation are completed accurately.
• Process invoicing and follow up on customer accounts.
• Prepare cost tracking and profitability reports.
• Prepare monthly sales reports, presentations, and forecasts.
• Manage quality certificates and ensure they are provided to customers.
• Provide administrative support to the accounting team, including invoice verification, expense reports, and supplier payments.
• Follow up on overdue customer invoices.
• Manage office supplies and coordinate with the IT department when required.
• Assist with meeting preparation and document formatting.
• Perform other related duties as required.

Advantages

• Group insurance program.
• Life insurance.
• Annual bonus opportunity based on company performance.
• Valet parking available nearby.
• Convenient location near Concordia Metro Station.
• Laptop and cell phone provided.
• Flexible schedule, with start times between 7:30 and 9:00
• Hybrid work model following the training period.

Job requirements

• Completed university degree in Administration, Management, or a related field.
• 3 to 4 years of experience in an administrative, sales administration, or similar role.
• Strong knowledge of Microsoft Office, particularly Word and Excel.
• Organized, detail-oriented, reliable, autonomous, and proactive.
• Ability to learn quickly, manage multiple priorities, and adapt to a variety of responsibilities.
• Professional proficiency in both French and English required (approximately 50% of communications are conducted in English).
• Knowledge of Spanish is considered an asset, as the incumbent will regularly collaborate with the Finance Director, who is based in Spain.
• Experience with invoicing, quotations, customer service, logistics, or accounting is considered an asset.