Bilingual Benefits Specialist

Responsibilities:

Benefits Administration
• Administer Canadian benefits programs, including enrollments, changes, terminations, and life event updates.
• Ensure benefits transactions are processed accurately and within established service standards.
• Maintain employee benefits records and support data integrity across HRIS, payroll, and vendor systems.
• Monitor employee eligibility and ensure timely access to benefits programs.
Employee Support
• Serve as the primary point of contact for employee benefits inquiries.
• Provide guidance on benefit plans, coverage options, claims, and retirement programs.
• Investigate and resolve benefits-related issues in partnership with vendors and internal stakeholders.
• Deliver a high level of customer service to support a positive employee experience.
Vendor & Benefits Plan Management
• Coordinate with carriers, retirement providers, and third-party administrators to support benefits delivery.
• Manage escalated issues and ensure timely resolution of employee and vendor concerns.
• Support the implementation of benefit plan changes and new programs.
• Maintain strong working relationships with external partners and service providers.
Billing, Reconciliation & Reporting
• Reconcile monthly benefits invoices against enrollment and payroll records.
• Investigate and resolve discrepancies with vendors, Payroll, and Finance.
• Prepare and validate benefits reports for HR, Finance, and compliance purposes.
• Support accurate benefits cost allocation and reporting processes.
Retirement Program Administration
• Support pension, RRSP and other retirement savings programs.
• Coordinate employee enrollments, contribution changes, and retirement-related communications.
• Assist with retirement plan reporting, audits, and compliance activities.
Compliance & Data Integrity
• Ensure benefits administration activities comply with applicable federal and provincial legislation, company policies, and regulatory requirements.
• Support audits, compliance reviews, and documentation requirements.
• Monitor data quality and proactively identify and correct discrepancies.
• Maintain and update benefits procedures, guidelines, and process documentation.
Communications & Continuous Improvement
• Develop and distribute employee communications, educational materials, and enrollment resources.
• Support annual enrollment and benefits awareness campaigns.
• Identify opportunities to improve processes, controls, efficiency, and the employee experience.
• Participate in system enhancements, testing activities, and special projects as required.

Knowledge/Education:

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.
  
• Certified Employee Benefits Specialist (CEBS) designation, or progress toward completion, is preferred.

Skills and Abilities:

• Strong knowledge of Canadian group benefits, retirement programs, and applicable legislation.
  
• Experience with HRIS systems and Microsoft Excel; Dayforce experience is an asset.
  
• Strong analytical, organizational, and problem-solving skills.
  
• Excellent communication and customer service skills.
  
• Bilingual proficiency in English and French is required.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Expected compensation range: $,. - $,.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.