Director, Operations Analytics

Job Description

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At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Role Summary:

The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role will be responsible for leading a team of analytics professions delivering key insights to Operations Leaders to help them run their business in a data driven manner.

This position balances leadership, stakeholder management, business expertise, and a strong data driven approach to advance our analytics and insights capabilities in alignment to key business objectives.

What will you do?

Data Analytics Strategy Development and Execution

• Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building
• Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving
• Partner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy
• Establish metrics and KPIs to measure analytics function performance and business impact

Business Intelligence and Reporting

• Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports
• Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users
• Transform complex operational data into clear visualizations supporting executive reporting and strategic planning

Team Leadership and Capability Building

• Lead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovation
• Provide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectives

What do you need to succeed?

Education & Experience Requirements

• Minimum 7 years relevant business, data, and analytics experience
• University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience
• Proven experience leading data analytics functions delivering measurable business value
• Experience in operations, business process management, or service delivery environments preferred
• Experience managing and transforming data infrastructure and analytics capabilities
• Track record of leading high-performing teams of professional knowledge workers
• Experience working in financial services, insurance, or regulated industries an asset
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Technical Expertise

• Strong understanding of data analytics concepts (predictive analytics, machine learning, AI)
• Deep knowledge of business intelligence tools, platforms, and best practices
• Familiarity with operational metrics, performance management, and process optimization
• Knowledge of statistical analysis, modeling techniques, and quantitative methods

Leadership Competencies

• Strategic Thinking: Ability to develop long-term vision while executing tactical priorities
• Stakeholder Management: Skilled at building relationships and influencing across all organizational levels
• Communication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiences
• Change Leadership: Proven ability to lead teams through transformation with minimal disruption
• Problem Solving: Creative and critical thinking to address complex business challenges
• Business Acumen: Strong understanding of business drivers, operational dynamics, and financial impact
• Collaboration: Ability to work effectively across multiple teams, functions, and geographies
• Results Orientation: Track record of delivering measurable business outcomes through analytics

What would be nice to have?

• Understand and Embrace Agile Operating Model
• Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
• Experience working in a large financial services organization
• Knowledge of fundamental statistical models & techniques

Unique Requirements

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

What's in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• Working together, sharing common values, and encouraging growth & achievement
• Flexible Benefits from the day you join to meet the needs of you and your family.
• In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers.
• We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.