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Astra North Infoteck Inc.
IVR Application Developer – Cisco CVP/ Amazon ConnectAstra North Infoteck Inc. • Toronto, ON, ca
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IVR Application Developer – Cisco CVP/ Amazon Connect

IVR Application Developer – Cisco CVP/ Amazon Connect

Astra North Infoteck Inc. • Toronto, ON, ca
10 hours ago
Job type
  • Full-time
Job description

IVR Application Developer – Cisco CVP/ Amazon Connect

Location: Toronto, ON

Work Mode: 4 days hybrid

Skill Required:

• 4+ years of experience in DTMF IVR application development in CVP (Contact Center).

• Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.

• Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).

• Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.

• Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.

• Strong knowledge of AWS Amazon Connect is a plus.



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IVR Application Developer – Cisco CVP/ Amazon Connect • Toronto, ON, ca