Manager, Portfolio Analytics & Insights

Is this role right for you?

In this role, you will:

Portfolio Monitoring & Analytics

• Design, develop, and maintain portfolio monitoring dashboards and scorecards (Power BI or equivalent) covering:
• Credit performance, delinquency trends, losses, PCL, vintages, and early warning indicators
• Perform deep-dive analytics to investigate portfolio trends, variances, and emerging risks
• Analyze performance across acquisition channels, programs, and segments to identify key risk drivers
• Execute complex data extraction, transformation, and analysis using SQL, SAS, Python, and/or Excel

Insights Generation & Data Storytelling

• Translate analytics into clear, structured, and actionable insights for senior leadership
• Support development of executive-ready materials for governance forums, regulatory requests, and business reviews
• Provide recommendations to improve portfolio performance, credit quality, and risk-adjusted returns
• Deliver timely and high-quality responses to ad-hoc analytical requests

Data Management, Quality & Controls

• Ensure data accuracy, integrity, and consistency across analytics outputs
• Perform reconciliation, validation, and quality control checks across multiple data sources
• Proactively identify and resolve data issues, gaps, or inconsistencies
• Maintain documentation on data logic, definitions, and methodologies to support audit and governance requirements

Process Enhancement & Automation

• Identify opportunities to improve efficiency, scalability, and consistency of analytics processes
• Drive automation and standardization initiatives using SQL, SAS/Python, and BI tools
• Contribute to the evolution of portfolio monitoring frameworks and data infrastructure

Stakeholder Collaboration & Business Support

• Partner with stakeholders across Product, Finance, Collections, and Strategy teams to support initiatives such as:
• New programs or policy changes
• Credit strategy adjustments
• Portfolio risk assessments
• Provide subject matter expertise on portfolio performance and risk drivers
• Build strong working relationships and influence decision-making through data-driven insights
• Strong hands-on experience in data analysis and portfolio monitoring
• Proficiency in SQL/SAS or Python (required)
• Strong experience with Power BI or similar visualization tools
• Ability to structure complex analyses and communicate insights effectively

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• 3–5 years of experience in portfolio analytics, credit risk, or financial analytics
• Experience in unsecured lending products (Credit Cards, ULOC, etc.) strongly preferred
• Proven ability to manage end-to-end analytics deliverables
• Bachelor’s degree in a quantitative or business discipline (e.g., Mathematics, Statistics, Economics, Finance, Computer Science) or compensating work experience
• Graduate degree considered an asset
• Strong hands-on experience in data analysis and portfolio monitoring
• Proficiency in SQL/SAS or Python (required)
• Strong experience with Power BI or similar visualization tools
• Ability to structure complex analyses and communicate insights effectively
• Strong analytical thinking and problem-solving skills
• High attention to detail and data accuracy
• Effective communication and data storytelling
• Ability to balance multiple priorities in a fast-paced environment
• Ownership mindset with a proactive approach to identifying opportunities

What’s in it for you?

• An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
• Your career matters! You will have access to career development and progression opportunities.