IT Infrastructure & Security Consultant

Salary: $55,000 - 70,000 per year

Requirements:

• Diploma, certificate, degree, or equivalent professional experience in Information Technology, Computer Systems, Networking, or a related field.
• At least 5 years of progressive experience in IT support, systems administration, infrastructure, or a related technical area.
• Demonstrated ability to troubleshoot advanced technical issues, manage escalations, and support customer infrastructure.
• Strong experience with Microsoft Azure, Entra ID, Microsoft 365, Windows Server, Google Workspace, Active Directory, networking, and cloud security.
• Hands-on cybersecurity experience spanning endpoints, identity, email, cloud, network security, vulnerability management, and incident response.
• Experience with MDR, EDR/XDR, ITDR, security monitoring, MFA, Conditional Access, endpoint hardening, and security baselines.
• Experience supporting business-class firewalls, switches, VPNs, backup and recovery, RMM, and endpoint management platforms.
• Familiarity with CRM, PSA, ITSM, and ticketing platforms; ConnectWise experience is an asset.
• Previous experience with a Managed Services Provider (MSP) is a strong asset.
• Practical experience with AI-enabled business tools, Microsoft Copilot, automation, or emerging Microsoft AI technologies is an asset.
• Strong troubleshooting, documentation, organization, customer communication, and problem-solving abilities.
• Ability to work independently with minimal supervision and contribute effectively as part of a team.
• Valid drivers license and ability to travel to customer locations as needed.
• Willingness and ability to participate in after-hours or on-call escalation coverage when required.

Responsibilities:

• Act as a senior escalation point for complex incidents involving servers, networks, cloud, endpoints, security, and business applications.
• Support Microsoft and Google environments, including Google Workspace, Microsoft 365, Entra ID, Azure, Azure Virtual Desktop, Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Support business-class firewalls, switching, VLANs, VPNs, Wi-Fi, virtualization, backup and recovery, and business continuity solutions.
• Perform root-cause analysis, identify recurring problems and technical debt, and recommend practical corrective actions.
• Collaborate with customers, vendors, and internal teams to resolve complex or business-impacting technical issues.
• Work primarily from our local office and travel to customer sites for troubleshooting, assessments, installations, projects, and escalations as needed.
• Review customer environments for vulnerabilities, risky configurations, unsupported systems, monitoring gaps, weak security controls, and other technical risks.
• Investigate and respond to security alerts and incidents, including phishing, suspicious sign-ins, compromised accounts, malware, endpoint threats, and identity-related events.
• Administer and improve endpoint protection, MDR, EDR/XDR, ITDR, email and identity security, MFA, Conditional Access, and other managed security platforms.
• Review security monitoring across Microsoft 365, Entra ID, Azure, Google Workspace endpoints, RMM, firewalls, backup platforms, and other managed systems.
• Support vulnerability remediation, security hardening, security baselines, incident containment and recovery, and post-incident reviews.
• Explain identified risks and recommendations clearly to customers and management, and help drive remediation to prevent compromise or service disruption.
• Provide senior-level support for Microsoft Azure, Entra ID, Microsoft 365, Google Workspace, identity management, cloud security, and related migrations.
• Evaluate practical AI and automation tools that could improve customer environments, monitoring, security, and service delivery.
• Support Microsoft Copilot and other Microsoft AI-enabled services where appropriate, taking security, privacy, permissions, and data protection into account.
• Lead or contribute to infrastructure, Microsoft 365/Azure, Google Workspace, security, server, network, and migration projects.
• Review technical requirements, risks, dependencies, implementation plans, testing, documentation, and technical handoffs.
• Communicate technical issues, risks, recommendations, and project status clearly to technical and non-technical customers.
• Mentor Tier 1 and Tier 2 technicians during escalations and help improve internal technical documentation and standards.
• Keep tickets, project records, customer environment details, and technical documentation accurate and current.
• Identify opportunities to standardize environments, improve monitoring, reduce recurring issues, and transition repeatable work to Tier 1 or Tier 2.

Technologies:

• AI
• Active Directory
• Azure
• Cloud
• Copilot
• CRM
• Support
• ITSM
• Microsoft 365
• Network
• Security
• Windows
• Office 365

More:

We are Pinnacle Networks, and our Managed Services team is seeking an experienced IT Infrastructure & Security Consultant for a hands-on role focused on advanced technical escalations, cybersecurity, Microsoft cloud and Azure, infrastructure, and project delivery. We offer competitive compensation based on experience and qualifications, with a stated annual pay range of $55,000–$70,000, annual performance bonus opportunities, eligible commission opportunities, a health and benefits package, paid vacation, and professional development. Additional listed benefits include casual dress, dental and vision care, disability insurance, a flexible schedule, mileage reimbursement, on-site parking, paid time off, a store discount, and work-from-home options. We provide a company-paid vehicle and fuel expenses for required onsite customer work. The work location is in person.

last updated 40 week of 2026