Software Support Specialist

Salary: $41,713 - 81,858 per year

Requirements:

• Previous experience in software support, technical support, IT, or a related field is an asset.
• Good understanding of common software applications and computer systems.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with Windows and common business productivity tools.
• Excellent written and verbal communication skills, including the ability to explain technical information to non-technical users.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple support requests and work independently.
• Willingness to learn new software, platforms, and technologies.

Responsibilities:

• Provide technical support for our software applications and digital platforms.
• Troubleshoot software issues and guide users toward appropriate solutions.
• Help with software installation, configuration, updates, and basic system setup.
• Respond to support requests and maintain accurate records of reported issues.
• Track recurring technical problems and bring them to the attention of relevant team members.
• Collaborate with our development and technical teams to investigate and resolve complex issues.
• Record troubleshooting steps and solutions for future reference.
• Support users with common business software and productivity tools.
• Communicate professionally and helpfully with clients and users.

Technologies:

• Support
• Windows

More:

Were seeking a detail-oriented, customer-focused Software Support Specialist to join our technology team. Youll help users with software questions, resolve technical issues, and support the smooth operation of our applications and digital services. The role pays $41,712.84–$81,857.93 per year and includes an employee assistance program and life insurance. Work is in person.

last updated 39 week of 2026